Job Description

JOB SUMMARY

The Learning Facilitator is responsible for delivering engaging, high-quality learning experiences that support franchisees, hotel associates, contact center associates, local trainers, and business partners across the organization. This role facilitates instructor-led training in both virtual and in-person environments, develops and maintains learning content across multiple platforms, and partners with stakeholders to drive adoption of operational programs, systems, and strategic initiatives. The position serves as a subject matter expert in hospitality operations, guest service, revenue generation, and learning delivery methodologies while promoting a culture of continuous development and professional growth.

RESPONSIBILITIES

Facilitation and Delivery of Learning Programs

• Facilitate live virtual and in-person learning programs for franchisees, hotel staff, contact center associates, local trainers, and other business partners.
• Lead or assist in the delivery of Hotel Operations Certification programs and related workshops for new owners and General Managers.
• Facilitate all assigned certification workshop topics and ensure a high-quality learning experience.
• Deliver webinars, workshops, one-on-one coaching sessions, and conference-based educational programming.
• Utilize virtual learning technologies, including Zoom and related platforms, to support engaging and effective instruction.

Content Development and Program Maintenance

• Create, update, and maintain learning content across multiple delivery methods, including:
• Instructor-led training materials
• Virtual workshops
• eLearning courses
• Videos
• Recorded webinars
• Reference guides and job aids
• Evaluate learning materials regularly to ensure content remains accurate, relevant, compliant, and aligned with business priorities.
• Support instructional design efforts and collaborate with learning partners to improve program effectiveness.

Stakeholder Engagement and Collaboration

• Partner with internal stakeholders to identify learning needs and develop educational solutions that support organizational objectives.
• Collaborate with department representatives, franchisees, owner associations, area directors, and contact center leaders to gather feedback and improve learning programs.
• Support initiatives that enhance guest satisfaction, operational excellence, revenue generation, and brand performance.

Coaching and Subject Matter Expertise

• Serve as a mentor and resource to contact center trainers and learning partners.
• Provide guidance and consultation on learning best practices and operational training requirements.
• Promote certification programs and continuous learning opportunities across hotel and contact center operations.
• Act as a subject matter expert on assigned operational, systems, and service-related topics.

Meeting and Event Participation

• Deliver educational content at annual conventions, regional workshops, onboarding programs, owner association events, and other company-sponsored learning events.
• Support preparation, logistics, and facilitation for learning events and conferences.

QUALIFICATIONS

Employment Experience

• Minimum of 3 years of hospitality, hotel operations, learning and development, training, facilitation, or related experience.
• Demonstrated experience facilitating instructor-led training programs in both virtual and in-person environments.
• Experience supporting operational excellence, guest service initiatives, brand standards, revenue management, or contact center operations preferred.
• Experience in instructional design, curriculum development, or learning content creation preferred.

Technical Skills

• Proficiency with Zoom and virtual learning technologies.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Experience with learning management systems and content development tools preferred.
• Ability to develop and maintain digital learning resources and training materials.

Additional Skills & Competencies

• Excellent facilitation, presentation, and communication skills.
• Strong verbal and written communication abilities.
• Ability to engage diverse learner audiences and adapt delivery methods to learning needs.
• Strong organizational and project management skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to collaborate effectively within a matrixed organization.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a commitment to service excellence.
• Ability to model organizational values, integrity, curiosity, inclusiveness, respect, responsiveness, and accountability.

Education Requirements

• Bachelor's degree in Business, Hospitality Management, Education, Learning and Development, Organizational Development, Communications, or a related field or an equivalent combination of education and relevant work experience.

SALARY RANGE

The salary range for this position is $75,553- $88,886.

Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide

About Choice

Choice Hotels International, Inc. (NYSE: CHH), is one of the largest lodging franchisors in the world. With 7,500 hotels in 45+ countries and territories, we offer a range of high-quality lodging options in the upper upscale, upper midscale, midscale, extended stay, and economy segments. We’re the hotel company for those who choose to bet on themselves — the striver, the dreamer, the entrepreneur — because that’s who we are, too.

At Choice, we are united by the simple belief that tomorrow will be even better than today — for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, Maryland, at our technology center in Scottsdale, Arizona, and through our associates around the globe, every voice is heard and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our thousands of franchise owners, which propels us forward — giving our work at Choice a purpose larger than our business.

Our corporate office locations:

North Bethesda, MD — Located at Pike & Rose, our worldwide headquarters is less than 15 miles from Washington, D.C., one block away from the North Bethesda Metro station, with easy access to I-495, complimentary parking, electronic charging stations, restaurants and retail.

Scottsdale, AZ — Located at the northwest corner of Loop 101, the Scottsdale office is home to our technology, eCommerce and customer service organizations, with easy access to complimentary parking, electronic charging stations, restaurants and retail.

Minneapolis, MN — Select roles are based in our Minneapolis office on Highway 394, near the intersection with Highway 100, only five minutes from downtown.

Field/Remote — Select roles designated as field/remote will require associates to work from a home office, connecting virtually with Choice team members and leadership on Zoom, with possible required travel depending on the role.

Choice’s Cultural Values

Welcome and Respect Everyone | Be Bold | Be Quick | Listen | Be Curious | Show Integrity

Choice’s Leadership Principles

Act with Intention | Lead with Authenticity | Grow & Deliver