Job Description

Franchise Support & Office Manager

Location: Victoria, London (4 days per week in the office)
Salary: Circa £50k basic plus benefits

Are you an organised, proactive professional who loves building relationships and keeping things running smoothly?

Our client is looking for a Franchise Support & Office Manager to join their growing UK support team. This is a varied and rewarding role where you'll support franchise partners, oversee day-to-day office operations, and provide administrative support to senior leadership.

If you thrive in a fast-paced environment, enjoy solving problems, and take pride in delivering exceptional service, we'd love to hear from you.

The Role

You'll be the first point of contact for franchise partners, supporting operational enquiries, coordinating communications, and helping deliver an outstanding franchise experience. Alongside this, you'll manage the smooth running of the Support Office, liaise with suppliers, and provide light Executive Assistant support to the Managing Director.

Key Responsibilities

• Support franchise partners with operational enquiries and day-to-day administration.

• Coordinate member transfers, onboarding and franchise administration.

• Manage franchise communications and maintain support resources.

• Oversee the day-to-day running of the Support Office.

• Manage office suppliers, facilities and workplace operations.

• Provide diary, meeting and administrative support to the Managing Director.

• Continuously look for ways to improve processes and enhance the franchise experience.

About You

You'll have experience in office management, operations, customer service or franchise support and enjoy working with a wide range of stakeholders.

You'll also bring:

• Excellent organisational and communication skills.

• A proactive, solutions-focused approach.

• Strong attention to detail and the ability to manage multiple priorities.

• Experience with Microsoft Office and CRM/business systems.

• Franchise or multi-site business experience would be an advantage but isn't essential.

Why Apply?

This is a fantastic opportunity to join a successful, growing business where you'll play a key role in supporting both the franchise network and the wider team. You'll enjoy a varied role, plenty of autonomy, and the chance to make a real impact within a collaborative and supportive environment.

Location: Victoria (minimum 4 days per week in the office)
Travel: Occasional travel to franchise locations will be required.