Job Description

Location: Remote (U.S.) or Richmond, VA
Reports To: Director of Franchise Operations
Travel Requirement: Up to 25%

Bumble Roofing, part of Empower Brands, is seeking a dynamic and results-driven Franchise Business Consultant (FBC) to support and grow our franchise network.

In this role, you will serve as a coach, mentor, and trusted advisor to franchise owners—helping them optimize operations, drive revenue, and deliver an exceptional customer experience. You will work closely with franchisees to strengthen performance, maintain brand standards, and scale their businesses.

This role is structured with approximately 30% focus on onboarding and ramping new franchisees and 70% dedicated to growing and supporting existing locations to increase same-store sales and profitability.

Key Responsibilities

Franchisee Relationship Management

• Build strong, collaborative relationships with up to 30 franchise owners
• Conduct business assessments to identify opportunities, challenges, and growth goals
• Develop customized action plans to improve performance and drive results
• Serve as a trusted advisor, providing ongoing support and accountability
• Ensure consistent communication and engagement across your portfolio

Business Coaching & Growth Strategy

• Coach franchisees on leadership, sales, operations, and customer experience
• Lead regular coaching calls (weekly, bi-weekly, monthly) to review KPIs and performance
• Partner with franchisees to develop and execute short- and long-term business plans
• Deliver training sessions, workshops, and webinars on key business topics
• Identify opportunities for expansion, market growth, and increased revenue streams
• Provide guidance on sales strategies, local marketing, and service offerings specific to roofing and exterior services

Operational Excellence

• Evaluate franchise operations to ensure efficiency, scalability, and brand compliance
• Conduct field visits to assess performance and provide actionable recommendations
• Implement and reinforce standard operating procedures (SOPs)
• Share best practices across the system to drive consistency and results
• Analyze operational performance and recommend improvements in staffing, scheduling, and service delivery

Financial Performance & Analysis

• Analyze financial performance, including P&Ls, sales data, and benchmarking metrics
• Identify opportunities to improve profitability, reduce costs, and increase revenue
• Support franchisees in achieving financial targets through actionable strategies
• Advise on pricing, job costing, and margin optimization within roofing projects
• Monitor KPIs and hold franchisees accountable to performance goals

Brand Initiatives & Support

• Partner with the Brand President and Director of Franchise Operations on key initiatives
• Support franchisee meetings, regional trainings, and system-wide programs
• Assist with vendor relationships and operational initiatives that enhance franchisee success
• Contribute to continuous improvement of systems, tools, and processes across the brand

Qualifications

• 5+ years of experience in franchise support, business consulting, or small business ownership
• Strong understanding of multi-unit operations and key business metrics
• Proven ability to coach and influence business owners to drive performance
• Excellent interpersonal skills with the ability to build trust and credibility
• Strong analytical and problem-solving skills with a strategic mindset
• Ability to manage multiple priorities in a fast-paced environment
• Exceptional communication skills, both written and verbal
• Experience in home services, construction, or roofing is strongly preferred
• Demonstrated success in achieving and exceeding KPIs and business goals
• Proficiency with CRM systems, reporting tools, and performance tracking platforms

WHO WE ARE:

Empower Brands was founded in 2022 as a product of the integration of Lynx Franchising and Outdoor Living Brands. Empower encompasses ten industry-leading brands across commercial and residential services: JAN-PRO, FRSTeam, Archadeck Outdoor Living, Outdoor Lighting Perspectives (OLP), Conserva Irrigation, Koala Insulation, Wallaby Windows, Superior Fence and Rail, Bumble Roofing and Canopy Lawn Care. Empower is dedicated to providing its customers with the highest quality products and services in the commercial and home services industry while simultaneously delivering its franchise owners committed personal support, tools and empowerment to pursue their own success. Empower Brands is a portfolio company of MidOcean Partners, a leading private equity firm with an excellent track record investing in successful, growth-focused franchise businesses. For more about Empower Brands, visit the company’s new website at EmpowerFranchising.com
Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
Empower Brands is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Empower Brands makes hiring decisions based solely on qualifications, merit, and business needs at the time. #LI-Remote