Job Description

About Us

Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion.

At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.

We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv, the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.

The Collections department is required to ensure all delinquent customers are called and followed up on for the respective dues which are due by the customers who have an existing facility with the bank. The department is assigned targets monthly which need to be achieved to achieve the overall goal for the organization. The collections Unit is required to ensure that our provision numbers, and the product flows are achieved to generate revenue for the bank. The follow up required on these delinquent accounts is done at the collections Centre across all products which include personal loans, credit cards and auto loans respectively.

What You Will Be Doing:

• Contacting customers via phone, email, or other communication channels to follow up on outstanding payments.
• Negotiating payment plans and ensuring timely collections to minimize delinquency.
• Updating customer records with accurate information and collection status.
• Coordinating with internal departments to resolve customer queries and disputes.
• Monitoring daily collections performance and reporting results to management.
• Maintaining professionalism and ensuring compliance with all legal and regulatory requirements during the collection process.
• Raising final settlements for customers depending on the reasoning which include loss of job, salary reduction, and medical condition.
• Ensure customer satisfaction scores are in line with benchmarks.

What are we looking for:

We are seeking an individual for our collections team to follow up on all the delinquent pools which includes buckets from 1 to 7 respectively. As a Financial Remediation Officer at Emirates NBD, you will play a vital role in managing and recovering overdue accounts in accordance with the bank’s policies and UAE Central Bank regulations. The collection agent will ensure that his / her individual target is achieved in terms of resolution and cash collection which would in turn affect the overall performance of the department.

What we offer you

• Competitive salary package.
• Strong emphasis on work-life balance and wellbeing across the bank.
• World-class Learning & Development platform and career development.
• Generous annual leave entitlement and Private Healthcare.
• Preferential banking facilities for employees.

Why Join Us:

We’re one of the region’s most recognisable brands. We’re banking innovation leaders. We’re growing across both the UAE and our global offices. We offer a huge range of professional development opportunities to accelerate your career. It also goes without saying that we provide extremely competitive rewards, benefits and perks too, like our flexible work policy so you can work from home whenever it suits.

At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for positions that match their skills and capabilities.

What You'll Need

• Bachelor's degree or any Diploma
• Negotiation and Influencing
• Relationship and conflict management
• Excellent English communication skills (written and verbal)
• Strong problem-solving and interpersonal skills
• Available to join immediately

Bonus Points

• Previous experience in a Collections role, preferably within the banking industry.