Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers.
Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility.
We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency.
As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future.
We’re looking for a Support Desk Engineer to be the first dedicated owner of Foundry platform support at Nscale — the go-to person for resolving technical issues, fielding user questions, and ensuring the organisation can operate on Foundry with confidence.
You’ll be the first point of triage for all Foundry support requests, owning the end-to-end resolution of issues across IT-owned projects and general platform usage.
You’ll diagnose problems at the Spark and pipeline level, resolve what you can directly, and bring in the right specialists — including Use Case Leads, Data Source Developers, and other technical teams — when deeper domain knowledge is required.
Beyond reactive support, you’ll build the documentation, monitoring, and processes that reduce recurring issues and progressively raise the technical capability of the wider user base.
This role is ideal for someone with deep Foundry and Spark knowledge, a sharp investigative mindset, and the communication skills to work effectively with both developers and non-technical users.
If you’re looking for genuine ownership of a critical function — and the opportunity to shape how it grows — this is that role.
We’re looking for someone who brings:
At Nscale, you’ll find a collaborative, supportive, and innovative environment where your contributions create real impact. We’re building something extraordinary, and we want you at the core.
We want our interview process to give you a genuine understanding of Nscale, the team, and the challenges you’ll be working on.
Further details on the interview stages will be shared with you by our Talent Acquisition team during the process.
At Nscale, we’re committed to fostering an inclusive, diverse, and equitable workplace.
We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.
If there’s anything we can do to accommodate your specific situation throughout the application or interview process, please let us know.
The responsibilities outlined in this job description are not exhaustive and are intended to provide a general overview of the position. The successful candidate may be required to perform additional duties, tasks, and responsibilities as assigned by management, consistent with the skills and qualifications required for the role.
For information on how Nscale handles candidate personal data, please see our Employee & Candidate Privacy Notice: Here.
Nscale does not accept unsolicited candidate submissions from recruitment agencies.
Nscale is building the engine of superintelligence — full-stack AI infrastructure powering the world’s most powerful systems, from ground to cloud.
