Job Description

About AirDNA

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the multi-billion-dollar travel and short-term rental industry, with offices in New York, Denver and Barcelona and team members around the world.

Our self-serve platform equips Airbnb hosts and property managers with the smart, competitive insights they need to succeed in an ever-evolving market. We also arm enterprise clients with custom reports and in-depth dashboards so they can scale and invest strategically. Our customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 15 million listings on Airbnb, Vrbo, and Booking.com across 120,000 global markets. Hundreds of thousands of partner properties further inform our proprietary algorithms, producing the most accurate and comprehensive short-term rental dataset in the world.

The AirDNA team

We genuinely live and breathe our company values: Happy, Hungry, Honest - Be Curious, Be Customer-Obsessed, Take Action, Act with Ownership, and Enjoy the Ride. People who are ready to exemplify these values are especially encouraged to apply.

Want to see what that looks like in action? You’ll get a feel once you meet us. We welcome applicants from all backgrounds and encourage you to apply even if you don’t check every box. Passion, potential, and perspective matter here.

The Role

Adapt is AirDNA's new dynamic pricing and revenue management product, and it's launching now. We built Adapt to make a revenue manager's job easier — surfacing what they need to know when they need to know it, distilling the inputs that drive the right pricing decisions into a clear, easy-to-understand view, and leveraging AI to make pricing simpler, not harder.

This is a three-pillar role. First, you'll be a public face of Adapt externally — on stage, on podcasts, on LinkedIn, in webinars, and in the competitive narrative — with AirDNA's marketing team in your corner. Second, you'll lead the customer experience for Adapt, building a team to support onboarding, success, and retention as we scale. Third, you'll partner with our product and data science teams as the structured voice of the customer, helping shape where Adapt goes next.

You'll be a player-coach from day one — hands-on in demos, onboardings, and customer calls while setting the playbook a future team will execute against. You'll inherit our beta customers right away and hire your first CS/onboarding lead within roughly six months.

Here's what you get to do:

• External presence — You'll be the face of Adapt on conference stages, podcasts, webinars, LinkedIn, and analyst briefings. When the industry is looking for a take on dynamic pricing, you're the one they'll hear from.
• Competitive narrative — You'll articulate how Adapt is different from the competition — not in marketing abstractions, but in the specific moments where each tool falls short for a real operator. You've lived those moments, and you know how to tell that story.
• Customer operations — You'll lead the customer experience for Adapt, shaping the onboarding playbook, the customer success motion, and the levers that drive NPS and retention. You'll get hands-on with our beta customers early to learn what works, then build a team to scale it.
• Product partnership — You'll design and run a structured feedback loop from customers into data science and product. Rather than just forwarding emails along, you'll build the system that turns customer signal into product priority.
• Team-building — You'll hire your first CS/onboarding lead within roughly six months, then continue building out the team as Adapt scales.
• Content collaboration with the Chief Economist — You'll partner with our Chief Economist, Marketing, and Product teams to create and amplify content that positions Adapt — contextualizing the research, translating it into the operator's language, and helping the broader team tell a sharper story.

Here's what you'll need to be successful:

• Practitioner background — You've spent 7+ years actively pricing real STR inventory, whether at a property management company with 20+ units, as a revenue management consultant across multiple portfolios, or as a Solutions Consultant or Revenue Manager at a competitor who's ready for the next step up.
• Competitive fluency — You can point to a few specific moments where competitors fell short for you or a client, and you're happy to walk us through what you did about it.
• Public presence — You either have a voice in the STR community or you're excited to build one. Bonus points for an existing following on LinkedIn, panel or podcast appearances, or a newsletter or content series. Newer to the spotlight? That's okay too — you'll have AirDNA's marketing team and platform supporting you either way.
• Point of view on the category — You've got a real perspective on what "autonomous pricing" means, how it's different from "better recommendations," and why that distinction matters to operators.
• Player-coach mentality — You're energized by wearing multiple hats early on — running demos, supporting onboarding, helping with the occasional support ticket, or drafting a competitive one-pager. A team will come later, but you're confident making things happen on your own in the meantime.
• Self-direction — You've thrived reporting into a non-traditional manager (think founder, GM, Chief Economist, or product leader) and don't need daily oversight to do your best work. You bring your own operating rhythm.
• AI builder — You use AI tools daily and move at 2–3x the speed of someone who doesn't. You've built workflows in Claude, GPT, or similar tools — for customer research, content drafts, competitive analysis, or internal tooling. You use AI to think better, not to avoid thinking.
• Willing to travel — Up for 5–10 industry conferences a year, plus occasional trips to AirDNA offices in NYC, Denver, or Barcelona.

Here's what you can expect from us:

• Competitive cash compensation and benefits, the salary for this position is $75,000 - $120,000 per year + performance bonus.
• Colorado Salary Statement: The salary range displayed in specifically for those potential hired who will work or reside in the state of Colorado if selected for this role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience, certain degrees and certifications.

Benefits include:
• Medical, dental, and vision packages to meet your needs
• Unlimited vacation policy; take time when you need it
• Quarterly team outings
• 401K with employer match up to 4%
• Continuing education
• Lunch provided in the Denver office at times!
• Commuter/RTD benefit for Denver based employees
• 16 weeks of paid parental leave
• New MacBooks for employees
• Pet-friendly!

AirDNA seeks to attract the best-qualified candidates who support the mission, vision and values of the company and those who respect and promote excellence through diversity. We are committed to providing equal employment opportunities (EEO) to all employees and applicants without regard to race, color, creed, religion, sex, age, national origin, citizenship, sexual orientation, gender identity and expression, physical or mental disability, marital, familial or parental status, genetic information, military status, veteran status or any other legally protected classification. The company complies with all applicable state and local laws governing nondiscrimination in employment and prohibits unlawful harassment based on any of the aforementioned protected classes at every location in which the company operates. This applies to all terms, conditions and privileges of employment including but not limited to: hiring, assessments, probation, placement, benefits, promotion, demotion, termination, layoff, recall, transfer, leave of absence, compensation, training and development, social and recreational programs, education assistance and retirement.
We are committed to making our application process and workplace accessible for individuals with disabilities. Upon request, AirDNA will reasonably accommodate applicants so they can participate in the application process unless doing so would create an undue hardship to AirDNA or a threat to these individuals, others in the workplace or the company as a whole. To request accommodation, please email compliance@airdna.co Please allow for 24 hours to process your request.
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