Job Description

We are building the next generation of customer experience infrastructure at ixigo, one of India's largest travel platforms. Voice agents, conversational AI, real interactions at scale. We have already built and battle-tested this internally and now we are taking it to market.

This is a founding PM role. You will not be inheriting a roadmap or refining someone else's vision. You will be defining what AI-native customer experience looks like for an entire industry that is still figuring it out.

Backed by ixigo, early stage, and moving fast.

What you do!

• Product Discovery & Strategy: Lead deep customer discovery sessions to identify high-value use cases for Voice AI. You’ll turn ambiguous market signals into a concrete, prioritized roadmap that solves real-world CX pain points.

• End-to-End Lifecycle Management: Own the product from concept to launch. This includes writing crisp PRDs, defining success metrics (KPIs), and managing the sprint cycle alongside engineering to ensure high-velocity shipping.

• Holistic Product Ownership: You take responsibility for the product’s success as a business, not just a set of features. You ensure every release directly contributes to user retention, revenue growth, and long-term defensibility.

• Voice UX & AI Orchestration: Design the logic for natural, empathetic voice interactions. You will define how our agents handle interruptions, various accents, and complex "edge-case" human emotions to ensure a premium user experience.

• Drive Cross-Functional Alignment: Serve as the "connective tissue" between engineering, design, and sales. You’ll ensure that what is being built is technically feasible, beautifully designed, and commercially viable.

• Growth & Positioning: Collaborate on product-led growth (PLG) initiatives. You’ll design onboarding flows that reduce time-to-value and work on the messaging that explains why our AI outperforms the competition.

• Feedback Loops: Establish a rigorous process for gathering user feedback and telemetry data to iterate on the product in near real-time, maintaining a tight loop between "build, measure, and learn."

Who You Are

• The 6-8 Year Veteran: You’ve spent significant time in the trenches of B2B SaaS or AI. You’ve seen what "good" looks like, but you’re hungry to build "great."

• Independent Thinker: You don't need a playbook handed to you. You find the problems, validate them with data and customers, and propose the solutions.

• The "Marketer-PM" Hybrid: You understand that building the product is only half the battle. You know how to position a product so it resonates and can drive growth through marketing efforts.

• Technically Fluent: You don't need to code, but you should understand how LLMs, TTS (Text-to-Speech), and STT (Speech-to-Text) pipelines work, especially regarding latency and accuracy.

• High Agency: When a hurdle appears, you go over, under, or through it. You thrive in the ambiguity and fast pace of an early-stage startup.

Additional Information

Responsible for safeguarding sensitive company data against unauthorized access, use, or disclosure, and for reporting any suspected security incidents in line with the organization's ISMS (Information Security Management System) policies and procedures.