Job Description

Forward Deployed Engineer (AI Agent Deployments)

Level: New Grad to Mid-Level
Location: New York City + Travel (primarily domestic, ~30–50%)

About Our Client

Our client builds autonomous AI agents that automate real operational workflows in home-based care. They work directly inside the systems teams already use (including EMR environments), deploying agents that reduce manual coordination and unlock measurable business outcomes quickly.

The Role

Our client is hiring a Forward Deployed Engineer (FDE)—a high-impact, customer-facing engineering role. You’ll show up at a customer site, learn how their operation works fast, deploy an AI agent that transforms the workflow, and then come back and ship the product improvements you discovered in the field.

Every enterprise deployment starts with an FDE. You’re the reason customers move from a pilot to a six-figure rollout.

What You’ll Do

• Travel to customer sites and deploy AI agents end-to-end—from integration to go-live
• Build browser-based automations against EMR systems (including cases with limited or no public APIs)
• Shadow schedulers, intake coordinators, and office staff to map real workflows and constraints
• Translate field observations into product improvements and ship quickly (high-velocity execution is expected)
• Present results to customer leadership and support expansion conversations post-pilot
• Own the full deployment stack: data extraction, agent configuration, QA, monitoring, and frontline support

What Our Client Is Looking For

• Strong software engineering fundamentals—you can build and ship production systems
• Comfort with ambiguity—you’ll often be the only engineer onsite figuring things out in real time
• Bias toward action—you’d rather ship a useful solution today than a perfect one next month
• Willingness to travel (~30–50% domestic travel)
• Genuine curiosity about operations and healthcare workflows—you like learning how work actually gets done
• Strong communication skills—you can explain technical decisions to non-technical stakeholders and drive alignment

Bonus Qualifications

• Experience with browser automation, scraping, or reverse-engineering web applications
• Familiarity with workflow automation, integrations, or customer-facing engineering roles (FDE, Solutions Engineer, Sales Engineer, Implementation Engineer)
• Exposure to healthcare operations, scheduling systems, or EMR-style environments

Why This Role

• High ownership + real-world impact—your work directly determines customer success
• Fast feedback loops: deploy → measure → improve → ship
• Unique blend of engineering + field work + product intuition
• Strong growth trajectory for engineers who want to become technical leads, product-minded builders, or future founders