Job Description

Founder's Associate Intern (Product Development)

Intern, Full-time · Berlin, onsite

THE IMPACT YOU WILL MAKE

As Founder’s Associate Intern for our Product Development Team, you will work very closely with our VP of Engineering Anthony and our Founder & CEO Andreas to enable them and the productivity of their department.

This means being data-driven (by developing department reporting or ad-hoc analyses) and ensuring efficient operations (by preparing and hosting meetings). You will receive unique insights into the machinery of one of the fastest-growing and most exciting start-ups in Europe.

THIS IS WHAT YOU WILL BE DOING

• Prepare business-critical presentations for our Founder and VPs addressing the team or external stakeholders (e.g., All-hands, townhalls, investors, prospective clients)
• Set-up, maintain, and enhance recurring analyses to give the Executive Team strong visibility into the state of our business
• Build and maintain lightweight internal AI tools and automations with Claude to cut down manual reporting and ops work
• Use Claude to accelerate analyses, research, and drafting turning raw data from BigQuery, Linear, and Notion into board-ready narratives, decks, and recurring reports
• Collaborate with our VPs on project management, direction setting, staffing modeling, and reporting
• Run ad-hoc analyses and research
• Establish processes and best practices to help our organization mature (e.g. removing silos, sharing knowledge & tooling between different departments)
• Support company events (e.g. offsites, team events, hackathon)

YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES

• You've worked in fast-paced environments before, e.g., in top-tier management consulting, private equity, investment banking, venture capital, or high-growth startups
• You have strong FIGMA/PPT and Excel skills (ThinkCell is a significant plus)
• You master strong analytical skills and have experience with analytics tools like Looker Studio
• You are highly structured and know how to divide and conquer complex problems, enabling you to take ownership and execute projects quickly
• You're comfortable with AI tools (Claude, etc.) you can get an LLM to do reliable, useful work, and you know when to verify its output rather than trust it blindly
• You are known among your peers for a high sense of integrity and responsibility
• You will join us for a minimum of 3 months, 6 months preferred
• You have excellent English writing and conversational skills

THINGS WE OFFER

• Working on challenging and impactful projects at the forefront of one of the most innovative industries in Europe
• Collaborating with some of the leading experts in Conversational Commerce and disrupting a fast-growing industry
• Joining forces with a unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational Commerce
• Having high visibility and impact across the business with the option to own and drive new initiatives
• Celebrating our major and micro-wins as well as getting to know each other better at regular team-building events
• Working in a vibrant office in the heart of Berlin overlooking the Wall memorial

What else we offer?

• Urban Sports Club membership
• Mental Health support through OpenUp
• Free company lunch on Thursdays
• A friendly, open, multicultural work environment
• Dog-friendly office
• Discounts on BVG tickets

About us

It’s better to have a conversation

charles is a conversational AI and CRM for consumer brands that attracts, converts, services, and retains customers via AI agents, marketing automations, bulk campaigns, or an inbox for human agents. We help brands to maximize customer engagement and revenue through conversational channels such as WhatsApp. Businesses can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized experiences at scale while ensuring enterprise-grade security and GDPR compliance.

Founded by Kapten & Son co-founder, Artjem Weissbeck, and ex-McKinsey ecommerce lead, Andreas Tussing. charles is backed by Salesforce Ventures, Accel and HV Capital and has raised over EUR 30 million to build the global leader in conversational marketing SaaS for global consumer brands.

charles and diversity: be yourself and no-one else

Different perspectives bring innovation and richer work environments. We’re committed to building an inclusive company where you always feel like you belong, whatever your age, gender identity, ethnicity, religion, sexual orientation, disability, status or neurodiversity. These values sit at the heart of our hiring process, so we can create a welcoming workplace where everyone feels valued and heard.