Job Description

This position will help drive transformative opportunities for Hendricks Regional Health Foundation, our patients and communities served by Hendricks Regional Health. The Development Officer will be responsible for the critical expansion of the Foundation’s donor base through cultivation, solicitation, and stewardship of annual gift donors. The Development Officer will be responsible for growing the Foundation’s donor base and annual gift revenue through implementation of annual giving initiatives, donor communication, written correspondence, personal contact, and social media where appropriate. The Development Officer will be responsible for relationship data input into the CRM platform (Bloomerang) including preferred personal contact information, interests, affiliations, and contact reports, etc.

KEY RESPONSIBILITIES

1. Annual Giving and Donor Development

a. Donor Identification and Development: Develop and lead annual giving activities including but not limited to a Grateful Patient engagement, Year-End Giving Campaign, Associate Giving Campaign, support for third party fundraising programs, and promote movement through the donor life cycle.

b. Cultivation: The Development Officer will collaborate with the Executive Director, Foundation Board of Directors, and Hendricks Regional Health leaders and Associates to engage donors in the mission of Hendricks Regional Health through charitable giving. The Development Officer will identify, connect and engage grateful patients based on area of interest, previous giving, etc.

c. Mailings: Utilize the CRM to create regular personalized touchpoints for donors. Assist in the development of quarterly stewardship mailings, campaign solicitations, gift acknowledgements, and other engagement opportunities.

d. Solicitation: Achieve quantifiable fundraising goals set annually. Create donor retention solicitations and compelling solicitations for new donors. Track through contact reports in CRM.

e. Stewardship: As part of the Foundation team, help create annual impact reports and other donors and prospect communication.

f. Collaboration: Collaborate and lead the Foundation team in the development of year-end campaign strategy for solicitation. Collaborate with Hendricks Regional Health leaders and Associates to engage donors in making an impact in identified areas of interest.

g. Goals: Foundation and individual staff goals are set annually and expected to grow toward the Foundation’s strategic objectives.

2. Administration and Database

a. Database: Log donor activities and communications in CRM. Input proposals. Update household and contact records when key information is gathered (interest area, place of work, title, relationships, etc.) Review metrics monthly and annually. Provide updates to the Executive Director.

b. Communications: Respond to general Foundation inquiries for giving. Serve as contact point for gift inquiries.

3. Annual Fund and Hendricks Regional Health Foundation Representation

a. Representation: Represent Hendricks Regional Health Foundation by providing presentations about our mission and impact to the public when requested.

b. Tours: Provide or coordinate facility tours as appropriate.

c. Check Acceptance: Accept checks from supporters and represent the Foundation in public when requested.

4. Other Duties as Assigned

a. Team Support: Provide additional assistance to the Foundation team as needed.

b. Hendricks Regional Health Foundation events Participate in the Foundation events as requested. Other duties as assigned.

EDUCATION AND EXPERIENCE

Qualified candidates will demonstrate the following educational and professional experience and possess the interpersonal skills necessary to be successful.

• Education: Bachelor’s degree required.
• Experience: Prefer a minimum of 5+ years of fundraising experience or equivalent transferable customer-focused experience. Knowledge and understanding of donor and/or customer experience models and fundraising best practices. Healthcare experience is preferred.
• Skills: Solid interpersonal/customer service skills both in person and by phone, with professionalism and focus on gathering information and interests and building relationships. Passionate about “donor-first” customer service. Sensitivity to the needs of donors. Acute attention to detail and organization. Excellent written and verbal communication skills. Ability to absorb large amounts of information and data. Able to meet deadlines and work well under pressure. Ability to “think on your feet” in real-time environments. Proficient keyboard skills. Strong knowledge of Microsoft products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus. Proficiency in the use of constituent databases.
• Qualities: Understanding and belief in Hendricks Regional Health Foundation mission and strategic direction. Results oriented. The ability to work independently under pressure and effectively prioritize a varied and diverse workload. Flexible, adaptable and resilient in face of changing conditions and new challenges. Creative and resourceful. Inquisitive and engaging coupled with demonstrated aptitude for strategic donor and/or customer experience strategy. Self-motivated and self-starting. Ability to take quiet pride in one’s work. Perseverance. Highly energetic. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor.

WORK REQUIREMENTS

The work requirements described here are representative of those an individual must meet to successfully perform the functions of this job.

Travel

• Position requires out-of-office travel (mostly to/from Hendricks Regional Health). Minimal evening event work required.

Work Shift :

8:00am – 5:00pm (United States of America)

Scheduled Weekly Hours :

40