Job Description

Melbourne | Hybrid Work | Full-time

Start Date: Monday, 26th October 2026

Why Join TAL?

At TAL, we protect millions of Australians – and we’re investing in the Claims Consultants of the future. This is your chance to build a meaningful career in Life Insurance with Australia’s No.1 Life Insurer.

• Be part of a purpose-driven team helping customers through difficult times.
• No insurance experience needed – we welcome diverse backgrounds!
• Comprehensive training & career development in a growing industry.

As a Claims Consultant, you’ll assess and manage insurance claims for people facing unexpected life events due to injury or illness. You will:

• Review and evaluate claims based on policy terms
• Work closely with customers, doctors, lawyers, and rehabilitation experts.
• Provide clear guidance and support customers through the claims process.
• Develop expertise in Life Insurance and gain valuable career skills.

Qualifications

We’re hiring motivated individuals with transferable skills who want to make a difference. Our most successful team members come from diverse industries, including:

• Healthcare & Wellbeing: Nursing, Allied Health, Physiotherapy, Psychology, Counselling
• Financial & Legal: Accounting, Law, Finance, Taxation
• Customer & Business Services: Leadership, Administration, Project Management, Underwriting
• Insurance & Claims: Work Cover, CTP, Health, or related fields

No specific qualifications required, just a passion for helping people, problem-solving skills, and a desire to grow your career!

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately