Job Description

Job Location: Fort Worth - Fort Worth, TX 76107
Position Type: Full TimeJob

Summary
The Foster Parent Engagement Partner (referred to in candidate-facing communications as an “Engagement Partner” or “Parent Engagement Partner”) is a member of the Marketing & Communications team responsible for engaging inquirers, converting qualified individuals into Foster Parent Candidate Homes, and guiding those candidate homes through the verification journey by providing ongoing engagement, support, and candidate advocacy.
This position contributes to the development of the volunteer frontline workforce CK Family Services needs to deliver foster parenting services. The Foster Parent Engagement Partner helps candidate homes understand the role, requirements, and expectations of foster parenting with CK Family Services; strengthens candidate readiness and capability; sustains forward progress toward verification; and partners effectively with team members involved in verification to reduce unnecessary delay, minimize inefficiency, and support progression toward verification.
Key Outputs
- Defined monthly count of completed Foster Parent Candidate Home applications.
- Reduced waste, inefficiency, and delay in candidate progression through verification, as evidenced by performance against defined process-segment KPIs.
- Defined monthly count of newly verified foster beds, by type and count.
Primary Outcome
Sufficient foster bed capacity, by type and count, to meet customer demand from EMPOWER, OCOK, and DFPS.
Success Factors
To thrive in this position, the Foster Parent Engagement Partner must be highly relational, persuasive, resilient, responsive, and persistent. Success requires the ability to establish trust, sustain engagement over time, and help candidate homes continue progressing through a demanding process that often includes uncertainty, competing priorities, hesitation, and risk of delay.
The person in this role must communicate clearly and truthfully, helping candidate homes understand both the opportunity and the expectations of serving as part of CK Family Services’ frontline foster parenting team. The Foster Parent Engagement Partner must be able to identify barriers to progress, respond in ways that strengthen candidate confidence and capability, and advocate effectively when momentum is threatened by confusion, inefficiency, or unnecessary friction in the process.
Success also requires the ability to partner effectively with team members responsible for administrative coordination and verification functions while maintaining a strongly candidate-centered approach. The Foster Parent Engagement Partner must be able to sustain forward motion across multiple active candidate homes, contribute to stronger progression toward verification, and help increase newly verified foster bed capacity needed by the organization.
Work Location and Environment
This position is based in the Dallas–Fort Worth metroplex. The Foster Parent Engagement Partner works primarily from home and/or from the employee’s location within the DFW metroplex while carrying out position responsibilities. CK Family Services provides access to shared workspace at its three DFW metroplex locations for optional use and occasional business needs. This position is not assigned a dedicated office or permanent workstation. In-person attendance at a CK Family Services office is required only as needed for meetings, training, or other business purposes.
Position Schedule and Availability
This is a salaried position funded with the expectation of a full-time, 40-hour work week. The position generally operates with primary availability during traditional business hours; however, the nature of the work requires flexibility to engage Foster Parent Candidate Homes at times that support candidate progression. Evening and other nontraditional work hours may be necessary based on candidate availability, meetings, events, and position demands. Performance in this role is measured primarily by achievement of assigned outputs and contribution to the position’s primary outcome.
General Responsibilities
- Engage promptly and professionally with inquirers across phone, email, text, web forms, social media, and other communication channels to build trust, assess fit, provide accurate information, and convert qualified individuals into Foster Parent Candidate Homes.
- Guide Foster Parent Candidate Homes through the application process by helping them understand requirements, complete needed steps, and continue progressing toward application completion.
- Maintain ongoing engagement with Foster Parent Candidate Homes throughout the verification journey to sustain momentum, strengthen readiness, and support continued progression toward verification.
- Advocate for Foster Parent Candidate Homes throughout the verification process by identifying barriers to progress, helping reduce unnecessary friction, minimizing avoidable delay, and supporting effective interaction with verification-related team members and processes.
- Help candidate homes develop a clear understanding of the role, commitments, expectations, and realities of serving as a verified foster home with CK Family Services in order to strengthen capability, confidence, and alignment.
- Facilitate group and one-on-one meetings, whether in person or virtual, to inform, encourage, and advance prospective and active candidate homes through inquiry, application, and verification stages.
- Represent CK Family Services at recruitment events, community presentations, partnership activities, and other outreach opportunities to generate interest and attract prospective Foster Parent Candidate Homes in alignment with service-area and capacity needs.
- Engage prospective candidate homes through social media comments, direct messages, and other digital communication opportunities in a timely, professional, and brand-aligned manner.
- Serve as a public-facing representative of CK Family Services in approved video, digital, and other communication content intended to support recruitment, education, and candidate engagement.
- Use CRM platforms, communication systems, and approved generative AI tools to support engagement, follow-up, workflow efficiency, documentation, and reporting in alignment with CK Family Services policies and expectations.
- Enter, update, and maintain accurate candidate-related information in CK Family Services systems; document engagement activity; monitor candidate progression; and contribute to reporting related to application completion, candidate progression, and newly verified foster bed production.
- Maintain working knowledge of CK Family Services expectations and applicable standards related to foster home verification; communicate requirements accurately to candidate homes; and safeguard confidential and sensitive information appropriately.
- Partner effectively with team members responsible for administrative coordination, verification functions, and related support roles to strengthen candidate progression and support the production of newly verified foster bed capacity.
- Travel locally as needed to support candidate meetings, outreach activities, partnership engagement, recruitment events, and other position-related responsibilities.
- Perform other duties as assigned in support of the purpose, outputs, and outcomes of the position.
Note: Items 1 through 14 are essential tasks of this job

Qualifications

Qualifications
- Strong ability to establish trust quickly and engage effectively with people from a wide variety of backgrounds and circumstances.
- Ability to initiate engagement, sustain candidate relationships over time, and help others continue progressing through a demanding process that often includes hesitation, uncertainty, and competing priorities.
- Highly relational, persuasive, resilient, responsive, and persistent in supporting forward movement and continued candidate progression.
- Ability to communicate clearly and truthfully while helping candidate homes understand expectations, requirements, next steps, and the realities of serving as part of CK Family Services’ frontline foster parenting team.
- Ability to recognize barriers to progress and respond in ways that strengthen candidate confidence, clarity, readiness, and capability.
- Ability to advocate effectively for candidate homes while partnering constructively with team members responsible for administrative coordination and verification functions.
- Ability to manage ongoing engagement with multiple active candidate homes across different stages of inquiry, application, and verification progression.
- Ability to bring sound judgment, initiative, creativity, and professionalism to outreach, communication, and candidate engagement efforts.
- Demonstrated alignment with the mission, values, and service commitments of CK Family Services and the ability to represent the organization with professionalism and integrity.
- Required: High school diploma or GED and 1 - 2 years of experience in outreach, recruitment, customer engagement, community engagement, nonprofit services, or a related field.
- Preferred: Associate’s degree or Bachelor’s degree in communications, human services, social work, marketing, or a related field; experience related to foster parent recruitment, foster care, volunteer workforce development, digital engagement, or candidate cultivation.
- Ability to work effectively with CRM, case-tracking, and digital communication platforms, including systems such as Salesforce and Marketing Cloud Account Engagement.
- Ability to learn, understand, and work within CK Family Services procedures, role expectations, and applicable standards related to foster home verification.
- Ability to pass required background checks and comply with CK Family Services and DFPS requirements.
Benefits
- Medical, dental and vision insurance
- 401(K)
- Paid Vacation
- Paid Holidays
- Annualized reviews for merit increases
- Potential for advancement