Gross monthly salary between € 4.105 and € 5.862 (scale 08).
Thirteenth month's salary and 8% holiday allowance
10% Employee Benefit Budget
EUR 1,400 development budget per year
Hybrid working: balance between home and office work (possible for most roles)
A pension, for which you can set the maximum amount of your personal contribution
View allour benefits.
FOS Quality Control Analyst
Are you a detail-oriented Quality Control Analyst who excels in a dynamic and fast-paced environment? Ready to perform thorough quality checks on KYC Front Office Support (FOS) files within the Wholesale portfolio across Europe and Africa? Passionate about ensuring high-quality standards, supporting FOS Support Associates through constructive feedback, and driving continuous process improvement? Then you might be the one we are looking for!
Together, we ensure strong oversight of KYC FOS activities, enhancing our understanding of client profiles to prevent money laundering and terrorist financing, while safeguarding the bank’s integrity and reputation through consistent quality assurance and ongoing improvements.
As a Quality Control Analyst within FOS, you ensure the highest standards in KYC FOS activities by performing thorough quality checks on associates’ work. You combine your knowledge and experience in KYC, CDD, and/or Compliance with a strong focus on quality assurance, attention to detail, and constructive stakeholder engagement. Acting as a sparring partner for FOS Associates and FEC Operations, you provide clear feedback, identify improvement opportunities, and contribute to the creation and refinement of information requests and processes. You play a key role in supporting both internal and external stakeholders by ensuring consistency, accuracy, and completeness across all deliverables.
In your role, you actively invest in continuous improvement - both by enhancing your own skill set and by strengthening the overall quality framework within the First Line of Defense. Through your contributions, you help elevate team performance and support a culture of continuous learning and excellence.
Together with your team, you make an indispensable contribution to delivering high-quality, compliant, and controlled services to our Wholesale clients across Europe & Africa. These clients are among the largest and most complex in the bank, making your role in safeguarding quality and consistency essential.
You provide independent quality oversight to FOS Associates on the KYC FOS activities. Furthermore:
Perform thorough quality checks to ensure work meets quality, compliance, and completeness standards
Identify inconsistencies, and areas for improvement across deliverables
Deliver clear, constructive, and actionable feedback to support associates’ development
Help optimize overall quality by strengthening consistency and accuracy in outputs
Share best practices and guidance to elevate team performance
Identify recurring themes and contribute to continuous process improvement
Support the enhancement and standardization of ways of working across the team
We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at FOS.
A completed University degree. Minimum of 5 years' experience with KYC, CDD and/or Compliance, of which minimum 2 years in a Quality Control function
Preferably possessing knowledge of primary banking processes, (Wholesale) products and systems.
An analytical and detail-oriented Quality Control professional with a strong personality, able to communicate feedback clearly and maintain a constructive stakeholder position
A hands-on and results-driven team player, focused on delivering high-quality outcomes through quality checks and continuous quality assurance. Passionate about KYC with a strong drive to enhance quality, consistency, and compliance while supporting associates’ development and continuous improvement.
Good command of English language is mandatory. Dutch is always welcome!
Team spirit
Respond to the vacancy at Rabobank in Utrecht:
Questions about the position and working at Rabobank? Moniek Peeters, (Corporate Recruiter) via Moniek.Peeters@rabobank.nl
Candidates must have the right to work in The Netherlands and already are living in The Netherlands.
The application process includes screening. Based on the screening procedures in place at Rabobank, we assess whether new staff are reliable enough to work at Rabobank.
You can find answers to the most frequently asked questions on rabobank.jobs/en/faq
Everyone is different, and it is exactly those differences that help us become an even better bank. That's why we want to know who you really are.
#LI-MP1
Rabobank is a cooperative bank with a mission. Our goal: to help customers realize their ambitions. We serve about 10 million customers in 47 countries. As an international financial institution, we work on the well-being and prosperity of millions of people. In the Netherlands, we serve individual and business customers. Globally, we focus on the food and agriculture sectors. For big or small challenges, in every area, people join forces in search of solutions. Rabobank has been doing this for 125 years, and we will continue to grow a better world together.
As an employer, we support the growth of colleagues every day. At Rabobank, you can work on your own development & shape the world around you. This is reflected in your own development budget, our hybrid work environment, and a good balance between your work and home life. You can work on banking matters for our individual and business customers, as well as on societal issues such as food and energy transitions.
