Job Description

Employment Category

Intern, Full-time

Travel Requirements

None

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Shadows business operators, dispatchers, planners, analysts, and finance partners to understand and document current manual processes and workflows
• Analyzes operational pain points and translate business workflows into AI agent specifications
• Designs, builds, tests, and deploys AI agents on the SearsKAIros Applied AI platform
• Integrates AI agents with internal systems and external AI models including Claude, OpenAI Realtime, Gemini, and MCP servers
• Prototypes and iterates quickly, owning the full lifecycle of AI solutions from concept through production deployment
• Develops evaluations, guardrails, monitoring, and rollback procedures for deployed AI agents
• Builds dashboards, KPI tracking, and reporting tools to measure operational and business impact
• Collaborates with engineering teams, operational leadership, and field teams to support implementation and adoption
• Trains users, respond to escalations, and incorporate operational feedback into continuous improvements
• Documents implementation patterns, best practices, and reusable processes to accelerate future AI deployments
• Presents workflow analyses, solution recommendations, and performance outcomes to stakeholders and leadership teams

JOB REQUIREMENTS:

• Some undergraduate education
• 1-2 years of related experience
• 18 years of age or older

REQUIRED SKILLS:

• Strong software engineering fundamentals with proficiency in Python and TypeScript
• Ability to quickly understand and modify unfamiliar codebases
• Hands-on experience building applications using Large Language Models (LLMs), including prompting, tool usage, function calling, retrieval systems, agent loops, and evaluation frameworks
• Experience deploying or shipping AI-based solutions or applications
• Working knowledge of SQL and data analysis tools, including the ability to independently query and analyze data from platforms such as Snowflake
• Strong problem-solving skills and ability to work effectively in ambiguous, fast-paced environments
• Excellent written and verbal communication skills, including the ability to document workflows and present findings clearly to both technical and non-technical audiences
• Ability to collaborate directly with operational stakeholders and business users
• Currently enrolled in a Bachelor s, Master s, or PhD program in Computer Science, Electrical Engineering, Operations Research, Applied Mathematics, or a related quantitative field
• Authorized to work in the United States and able to complete required background checks prior to systems access

PREFERRED SKILLS:

• Familiarity with MCP, agent orchestration frameworks, or related technologies such as LangChain, LlamaIndex, or OpenAI Agents SDK
• Prior internship or project experience deploying AI or machine learning solutions in enterprise or operational environments
• Exposure to field service operations, logistics, supply chain, contact center operations, or finance workflows
• Experience working with voice agents, real-time APIs, or telephony integrations
• Demonstrated ability to rapidly prototype and operationalize AI solutions with measurable business impact

Job Function

Information Technology

Years Experience

1 - 2 Years Experience

Country

United States

Location City

HOFFMAN ESTATES

Work-In City

REMOTE

Work-In State

PA

Work-In Postal Code

REMOTE

EEO/EOE Footer

Equal Opportunity Employer / Disability / Vet.

Posting Tags

#Remote, #Technology

Company Brand

Sears Home Services

Additional Compensation Explanation

N/A