Location: Hybrid within the M&T/Wilmington Trust footprint, open to remote if based outside of footprint.
The Wilmington Trust Institutional Services (IS) division is experiencing rapid business growth and has initiated a strategic digital transformation program. The goals of the program are to grow revenue through new and transformed digital-first trust and agency service products, to move from a product-centric to client-centric operating model, to move from market-specific to global solutions, and to dramatically lower the cost to serve.
As part of this transformation, Employee Knowledge Management (EKM) is establishing a governed employee knowledge capability that includes a single guided intranet experience, a governed catalog of knowledge assets, one controlled publishing path, and management reporting on content coverage, quality, and lifecycle.
Wilmington Trust is seeking a Forward Deployed Product Owner to build, operate, and continuously improve this capability. This role serves as the permanent build-and-operate capacity for EKM and becomes the long-term technical owner of the solution once implementation support rolls off. The position blends product ownership, content practice, and low-code solution building, working directly with business service lines, Knowledge Asset Owners, and subject-matter experts to translate how employees look for guidance into governed structures, workflows, and content that hold up under audit. Candidates should bring strong content or product instincts, be strong in at least one low-code workflow platform, and have the aptitude and appetite to learn the broader platform stack quickly, including either Power Platform or Appian as the final governed catalog and workflow design is confirmed.
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $148,300.00 - $247,100.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.
Buffalo, New York, United States of America
Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.
M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.
