Job Description

About the company

Our client is a software company.

The role

Raydar is recruiting for this role on behalf of our client. Owns a set of client deployments from contract signing through full rollout, setting measures of success and steering the roadmap while advising senior stakeholders. The work pairs hands-on coordination with engineers and close monitoring of account health with executive-level communication.

What you'll do

• Scope requirements, tailor the solution, set success measures and manage the roadmap for each deployment.
• Advise senior executives on technology plans and lead steering meetings on major decisions.
• Turn customer needs into working AI solutions by partnering with engineers to build, test and refine them.
• Track account health through usage data, flag risks early and run retention and expansion plans.
• Lead difficult conversations on compliance, operational change, systems integration and customer experience.
• Give engineering clear, data-backed product feedback that turns customer pain points into roadmap changes.
• Help set playbooks, hiring standards and operating practices for the customer success function as it grows.

Requirements

What we're looking for

• Earlier career in product roles, advisory work, founding-stage company building or rollout planning.
• A solid, recognizable university background.
• Ability to use AI tools effectively in day-to-day work.
• Executive presence to build relationships and present confidently to senior business stakeholders.

Bonus points

• Hands-on time working directly with business buyers in an advisory capacity.
• Exposure to building or selling AI agents at a company focused on them.
• Understanding of how autonomous software assistants get rolled out across sizable organizations.

Benefits

Compensation and benefits

• Salary: $150K - $255K
• Equity

Location and work model

• San Francisco, California, United States
• New York City Metropolitan Area
• On-site, five days a week
• Full-time