Innovior is pioneering an agentic delivery model that streamlines the path from initial conversation to live execution. We are looking for a senior-level Salesforce professional who bridges the gap between hands-on technical architecture and commercial client engagement.
In this role, you will be the primary technical presence on client premises—leading discovery workshops, turning ambiguous problem statements into defined solutions, driving pre-sales conversations, and rapidly building production-grade software directly within client platforms. You will work without intermediate layers of business analysts or project managers, taking personal ownership of user adoption, delivery speed, and business outcomes.
Client Discovery & Business Development: Lead interactive discovery and whiteboarding sessions directly with operational owners and executive sponsors; identify commercial expansion opportunities, shape early leads into concrete scopes and conduct technical pre-sales demonstrations.
Rapid Prototyping & Live Delivery: Convert complex, partially formed client concepts into functional, working software directly within the client environment in short, iterative cycles.
Enterprise Architecture & Build: Hands-on design, configuration, and coding across Sales Cloud, Service Cloud, Data Cloud, and Agent force, leveraging Apex, Lightning Web Components (LWC), and advanced Flows.
System Integration: Architect and deliver robust integrations with enterprise systems using REST/SOAP APIs, Platform Events, and middleware (such as MuleSoft) with rigorous attention to data integrity and error handling.
Commercial & Scope Discipline: Exercise sound commercial judgment to protect project margins and engagement boundaries while maintaining strong client trust and agility.
AI-Accelerated Engineering: Apply modern AI-assisted engineering workflows (Cursor, Claude, LLMs) to compress delivery timelines and share reusable patterns across the practice.
Required Skills & Experience:
Senior Technical Mastery: Demonstrated track record delivering complex Salesforce solutions in a hands-on technical capacity across Sales, Service, Data Cloud, and Agent force.
Programmatic & Declarative Proficiency: Deep practical competence in Apex, Lightning Web Components (LWC), and Flow design. Commercial & Stakeholder Agility: Proven success working directly with client stakeholders at all levels, navigating ambiguous requirements, and leading pre-sales or discovery conversations without intermediary support.
Enterprise Integration: Solid hands-on knowledge of API integration architectures, middleware connectivity, and asynchronous event processing.
Autonomy & Delivery Drive: Demonstrated comfort operating independently inside client organisations, maintaining momentum, and taking full ownership from design through to adoption.
Mobility: Sustained availability to work on client premises in Melbourne or Sydney, including interstate travel when required by project demands.
Why Join Us?
Competitive Reward: Attractive base salary package aligned with senior architect benchmarks, plus superannuation and structured performance incentives.
Work-Life Balance: High-trust, flexible working environment that prioritises sustainable delivery practices alongside client needs.
Modern Delivery Culture: Say goodbye to bureaucratic delivery overheads and experience high-velocity, autonomous problem-solving using modern AI tools.
Direct Influence: High visibility with practice leadership and direct ownership of client success from day one
Probe Group is a leader in customer experience (CX) and business process outsourcing (BPO) services. We're a team of over 19,000 passionate individuals, driven by a shared belief in the power of human connection. We combine digital innovation with a people-first approach, crafting exceptional experiences that consistently exceed client expectations.
At the heart of Probe Group is the commitment to empowering people, driving innovation and harnessing technology to deliver meaningful experiences that truly matter. Our house of brands – Probe CX, Innovior, Convai, MicroSourcing and Beepo – each with their own unique identities and specialisations, work together to drive growth. We help our clients become modern digital organisations, where technology enhances, not replaces, the human touch.
We aim to be the digitally enabled, data driven and people led customer experience brand of choice. As CX experts, we understand customer needs, crafting personalised, efficient and effective interactions that foster lasting relationships. That’s why we build digital environments that foster both customer satisfaction and employee fulfillment. We champion the human element, bringing crucial empathy, understanding and personal connection which are key to exceptional CX.
Our end-to-end service offerings include CX strategy, real-time speech analytics, conversational AI, outsourcing and digital transformation solutions. We offer onshore, nearshore and offshore CX services, leveraging local expertise to enhance customer interactions across 28 markets.
We are Probe Group: diverse, empowering, accountable, innovative, customer-obsessed, respectful and empathetic. Uniquely digital. Naturally human.
