Job Description

🌍 Global SaaS | $28M Series B Investment
📍 Barcelona, Spain - on site

The Mission

CloudTalk is redefining business telephony with our next-generation AI Voice Agent, CeTe. But selling the future of voice AI is only half the battle; making it work flawlessly in messy, real-world customer environments is where we win.

As our first Forward Deployed Engineer (FDE), you won't be building sandbox toys. You will deploy production-ready AI agents that handle thousands of real conversations across 160+ countries and 60+ languages You will own the technical lifecycle- from the pre-sales prototype that wins the deal, to the deep post-sales integrations that turn our global customers into AI-first companies.

Why This Role Is a Career Accelerator :

• Global Scale: Work directly with the world’s most innovative companies to transform their revenue operations using CloudTalk's vast telephony infrastructure.
• Bleeding-Edge Tech: Master the intersection of advanced LLMs, real-time voice synthesis, and complex CRM architectures.
• High-Impact Visibility: Sitting at the intersection of AI and GTM, your successful deployments will directly unlock MRR (Monthly Recurring Revenue) and drive company-wide growth.

What You'll Do:

• End-to-End Implementation: Partner with Account Executives to build working AI prototypes that close deals, then design, build, and deploy the deep technical integrations (APIs, webhooks, Make/n8n) required to connect the AIVA to customer CRMs and helpdesks in production.
• AI Configuration & Tuning: Configure and continuously optimize the AI Agent by tuning prompts, defining intents and actions, building edge-case guardrails, and optimizing latency metrics to ensure high-quality, natural conversations with zero delay and no hallucination.
• Drive Pipeline & MRR: Partner directly with AEs, Channel Managers and CSMs to own top-line adoption metrics (e.g., AIVA MRR, AIVA Usage). You will slash time-to-first-value and actively help generate pipeline and upsells within existing accounts.
• The Product Feedback Loop: Take the messy edge cases you solve in the field and work with our core Engineering team to turn your custom "hacks" into scalable, native product features.
• Peer-to-Peer Guidance: The FDE is a deeply technical builder who will fully set up their own API integrations and automations. They will only reach out to the Tech Consulting team for high-level advice, system architecture guidance, or core telephony escalations; treating TCs as respected peers, not as an implementation helpdesk.

What You Bring (Experience & Skills):

• Experience: 3+ years in a hybrid technical/commercial role (e.g., Solutions Engineering, Technical Implementation, or ex-founder).
• Integration Mastery: Deep expertise wiring up systems using REST APIs, Webhooks, JSON, and low-code orchestrators (Make, n8n, Zapier).
• CRM Ecosystems: Hands-on experience mapping custom data and building workflows in platforms like HubSpot and Salesforce.
• Light Scripting: Ability to write quick Python or JavaScript snippets to transform data payloads when low-code tools hit their limits.
• Practical AI Chops: Proven experience building workflows with LLMs, including prompt tuning, setting context windows, and building guardrails against hallucinations.
• Commercial Drive: High ownership and the communication skills to translate complex technical blockers to a non-technical VP of Sales or an irate customer.

KPIs:

• POC-to-Production Conversion Rate: The percentage of custom pre-sales AI prototypes you build that successfully convert into closed-won, fully signed and deployed contracts.
• Time-to-First-Value (TTFV): The total number of days from contract signature to the AI Voice Agent running live in production and successfully handling its first 1,000 billable AI minutes.
• AIVA Minutes & AI Revenue: The month-over-month growth of actual AI voice consumption and the resulting expansion MRR generated by unlocking new automated workflows within your deployed accounts.

What Is Out of Scope For This Role:

❌ Training Core AI Models: You are not an AI Researcher or Data Scientist.

❌ Running QBRs & Chasing Renewals: You are a builder, not a traditional CSM. While your technical work directly drives MRR, you won't spend your days building slide decks for QBRs or haggling over license renewals.

❌ Throwing Demos Over the Fence: You aren't a traditional Pre-Sales Engineer who builds a flashy sandbox, gets the signature, and walks away. You own the messy reality of making your POC actually work in production.

❌ Handling commercials, pricing, or contract negotiations.

❌ Acting as a pure software engineer.

About CloudTalk:

Powered by a January 2024 $ 28 million Series B investment from top investors like KPN Ventures, Lead Ventures, Point 9, and HenQ, CloudTalk's AI-powered business communication platform helps 4,000+ sales and support teams make customer experience the greatest competitive advantage for driving more revenue.

CloudTalk works seamlessly for businesses of all sizes, from scale-ups like Deel and TIER to big players like Nokia, Glovo and Rakuten Modern businesses all around the world can lead meaningful conversations while managing calls and messages from one place.

CloudTalk is on a mission to create a unified ecosystem for sales and customer service teams' communication where every professional can engage in more productive and meaningful conversations.

Why you will love to be a CloudTalker:

Growth:
💡 1-1 Coaching sessions with our resident communications advisor
📚 Leaders Academy & Learning and Development Budget

Flexibility:

🏖 Unlimited Paid Time Off (with guidelines)
🎗️ Volunteering Days
⏳ Flexible working hours
💻 MacBook for work

Well-being:
🏖Recharge Fridays once per quarter
🏋🏼‍♀️Fitness Allowance

Connectedness:
💲 Referral bonuses
👥 Virtual & physical team buildings
👕 Company merchandise

Apply now and be part of our journey to $100M ARR!

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