The Forward-Deployed AI Engineer will serve as the technical owner and architect of the IVA platform. This role bridges external development partners, internal stakeholders, and production operations, ensuring long-term scalability, reliability, and commercial readiness of the IVA solution.
Internal transfer candidates with prior exposure to CEC systems, IVA pilots, or enterprise platforms will be strongly preferred due to faster context assimilation and stakeholder alignment.
This is a hands-on senior engineering role responsible for owning the LLM production stack end-to-end, from vendor transition to internal enablement, and from architectural design to real-world deployment.
Key Responsibilities
Required Qualifications
Preferred Qualifications
The Package:
Scicom is a provider of global outsourced solutions to multi-national and international corporate clients, domestic conglomerates, larger SMB's and Governments. Incorporated in 1997 and listed as a Public Listed Company (PLC) in 2005 on the main board of Bursa Malaysia, Scicom provides worldwide services from four centres in Kuala Lumpur and Colombo, as well as from a growing network of other eSolutions centres. These are served by IT Infrastructure in the Scicom Private Cloud and linked via OCEAN, our high-performance, resilient, Omni-Channel Easy Access Network.
Our suite of services includes integrated BPO and Contact Centre (including CRM, Customer Experience & Lifecycle Management), Education, e-Commerce, e-Government, and Digital Marketing solutions. We have embraced Omni-channel and specialise in multi-lingual, premium level Customer Experience solutions.
We are an incredibly diverse people-oriented company with staff from dozens of countries serving worldwide clients in more than 40 languages and dialects.
Scicom talks, emails, tweets, chats, processes and interacts with millions of customers annually in over 40 languages through over 200 million distinct transactions which resolve, enhance, provide value and serve our clients' customers.
Our portfolio of business solutions and industry expertise enables us to address our client’s business challenges and translate their strategic vision into roadmaps that rapidly create new sources of value and differentiation.
