Job Description

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Position Summary:

Responsible for Restaurant reservations, logs, confirmations; daily menu update; amenity oversight; communications and relations with guests; outreach in community; trainer for guest services.

Essential duties and responsibilities:

• include the following. Other duties may be assigned.

People:

• Address callers in a warm, hospitable tone with clear articulation and proper use of English.
• Act as Restaurant Concierge: perform community outreach.
• Assist in training Guest Services and other Meadowood Staff
• Be a role model of Meadowood’s culture

Product / Service:

• Answer all calls about the Restaurant. Provide information. Make and confirm reservations
• Maintain reservation logs.
• Perform Guest Correspondence: thank you cards, apologies,
• Maintain detailed guest history in data base
• Arrange guest amenities

Supervisory responsibility:

• None

Qualification requirements:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Demonstrated guest/customer service skills
• Articulate
• Strong interpersonal skills
• Strong verbal and written communication skills
• Excellent problem-solving skills
• Eye for detail/attention for detail
• Strong organizational skills
• Demonstrated use of reasoning and judgment to deal effectively with guests
• Proficient in MS office programs and PMS systems
• Intranet savvy
• Team oriented
• Steady under pressure

Equipment / machinery / tools:

• Computer Skills
• Open Table
• Microsoft Suite: Word, Outlook, Excel
• Visual One

Physical demands:

• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sit / stand for long periods of time.

Compensation:

The starting hourly rate for this position is $18.00 - $21.00 per hour + tips.

• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for service charge distributions and gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• 401(k) matching
• Employee discounts
• Vacation
• Sick pay
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes

Meadowood is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Meadowood is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Please let us know if you need any assistance or accommodations due to a disability.