Job Description

The Forklift Operator is responsible for safely and efficiently operating forklifts and other material handling equipment (MHE) to support receiving, putaway, replenishment, picking, and dispatch operations within the DC, ensuring productivity and safety targets are met. The role requires strict adherence to safety and QHSE protocols, routine equipment inspections, and a clean, organized work area, while meeting productivity targets and supporting peak-season flexibility through multi-skilling.

• Operate counterbalance, reach, or VNA (Very Narrow Aisle) forklifts to move, stack, and retrieve pallets/cartons within racking, mezzanine, and bulk storage areas
• Load and unload inbound/outbound trucks and containers as per dispatch schedules
• Perform putaway of received stock into designated bin locations as per WMS instructions
• Support replenishment of pick faces from reserve/bulk storage to maintain pick availability
• Conduct pre-shift equipment inspections (battery, tires, forks, hydraulics, safety devices) and report faults immediately
• Follow all safety protocols, including speed limits, pedestrian right-of-way, load capacity limits, and PPE requirements
• Maintain accuracy in pallet/location scanning using RF devices/WMS
• Support cycle counts and stock audits as required
• Maintain forklift cleanliness and basic housekeeping of the operating area
• To achieve individual productivity targets (moves/pallets per hour) as per budgeted manpower productivity norms for the activity assigned.
• To support multi-skilling across key warehouse activities (put-away, picking, replenishment, decanting) to ensure operational flexibility during peak periods (Ramadan, BTS, etc.).
• To flag process bottlenecks or inefficiencies to the Supervisor and support initiatives aimed at improving throughput, fill rate and cost per piece.
• Keep aisles, dock areas, and staging zones clear and organized
• Report near-misses, incidents, or unsafe conditions to supervisor immediately
• To strictly follow all safety protocols, including speed limits, pedestrian right-of-way, load capacity limits, and mandatory use of PPE at all times.
• To adhere to QHSE standards and company policies, and complete all mandatory safety/equipment certifications and refresher training on schedule.
• High school diploma or equivalent
• Valid UAE forklift operating license/certification
• Minimum 1–2 years' experience operating forklifts in a warehouse/DC/logistics environment
• Experience working with WMS/RF scanning systems preferred (e.g., Oracle, Dematic)