Forklift Operator – Will Call Operations | Day Shift

Role Purpose

The Forklift Operator supports day-to-day Will Call operations within a fast-paced, customer-facing warehouse environment. This role is responsible for accurate and timely order fulfillment, direct customer interaction, and resolution of issues at point of pickup. The position ensures operational execution aligns with DHL’s service, safety, and quality expectations.

Compensation & Benefits

• Starting Pay: $20.00 per hour

DHL Supply Chain offers a comprehensive and competitive benefits package to support employees and their families. Benefits include:

• Medical, Dental, and Vision Coverage
  Available to eligible employees, including access to multiple plan options

• 401(k) Retirement Plan
  Includes company match in accordance with plan guidelines

• Paid Time Off (PTO) and Paid Holidays
  PTO accrual and holiday schedule provided in accordance with company policy

• Tuition Assistance Program
  Financial support for continued education and skill development

• Life and Disability Insurance
  Company-provided basic life coverage with options for additional voluntary coverage

• Employee Assistance Program (EAP)
  Confidential support services for personal, financial, and wellness needs

• Opportunities for career growth and advancement within DHL Supply Chain

Schedule

• Full-time | Day Shift
• Rotating Schedule:
  3 days on → 1 day off → 3 days on → 3 days off → 2 days on → 2 days off
• Weekend coverage required based on rotation

Key Responsibilities

• Operate forklift and material handling equipment to pick, move, and stage orders for Will Call pickup
• Execute order picking and staging activities to support time-sensitive customer pickups
• Serve as a customer-facing point of contact, ensuring efficient and professional handoff of orders
• Identify and resolve order discrepancies, inventory issues, and customer concerns in real time
• Complete all required system transactions accurately using SAP and eDoc for paperwork tracking.
• Support inventory accuracy through routine checks and adherence to process standards
• Maintain organized, safe, and audit-ready staging and work areas
• Communicate effectively with cross-functional teams to ensure service requirements are met
• Adhere to all DHL safety policies, procedures, and operational guidelines

Required Qualifications

• Experience in a customer-facing or service-driven role
• Working knowledge of warehouse systems (WMS, SAP, or similar)
• Experience operating forklift or material handling equipment
• Strong focus on accuracy, quality, and attention to detail
• Effective verbal communication and interpersonal skills
• Demonstrated ability to problem-solve in time-sensitive situations
• Ability to lift up to 50 lbs and perform extended periods of standing and walking

Preferred Qualifications

• Prior experience in warehouse, distribution, or Will Call operations
• Exposure to high-volume, time-critical fulfillment environments
• Valid forklift certification

Performance Expectations

• Meet defined productivity and accuracy standards
• Deliver a consistent, high-quality customer experience at pickup
• Maintain strong attendance and schedule adherence
• Demonstrate flexibility and responsiveness to changing operational priorities

Success Profile

• Operates with a strong sense of urgency and ownership
• Maintains composure and professionalism in a customer-facing, fast-paced setting
• Highly detail-oriented and process-driven
• Proactively identifies issues and drives resolution
• Collaborates effectively while working independently when required

Work Environment

• Warehouse setting with frequent movement between picking, staging, and customer areas
• Direct interaction with customers and drivers at Will Call
• Operation of forklifts and standard warehouse equipment
• Exposure to standard warehouse conditions