Job Description

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PURPOSE

To lead and coordinate all activities within the Foods & Toiletries department by ensuring merchandising excellence, strong operational standards, and outstanding customer service, ultimately driving sales, profitability, and team performance.

QUALIFICATIONS & EXPERIENCE

• National Senior Certificate (Grade 12)
• Minimum 3 years’ supervisory experience in a retail Foods & Toiletries environment
• Proven experience managing stock, merchandising, and team performance

KEY RESPONSIBILITIES

Drive Sales & Performance

• Achieve monthly sales, shrinkage, and gross profit targets
• Maximise department performance through effective resource utilisation
• Identify opportunities to increase sales and improve results

Merchandising & Stock Excellence

• Maintain QDVP4 and merchandising standards to attract customers and boost sales
• Monitor stock levels, ensure proper stock rotation (FIFO), and manage expiry dates
• Ensure accurate ordering and adherence to receiving procedures

Customer Experience

• Deliver exceptional customer service at all times
• Ensure the department is visually appealing, well-stocked, and easy to shop

Standards, Hygiene & Compliance

• Maintain high standards of cleanliness and hygiene
• Ensure compliance with food safety and operational procedures
• Monitor equipment usage and department upkeep

People Leadership

• Supervise, coach, and develop team members
• Manage staff scheduling, attendance, and productivity
• Promote adherence to company standards, grooming, and professionalism

Closing Date: 08 September 2026

O&L - a Great Place to Work.

Applicants meeting our requirements are invited to apply. O&L Group of Companies is an Equal Opportunity Employer.

"This position is subject to a pre-employment screening and vetting process, and by applying for this position, applicants acknowledge that they are aware that the Company reserves the right to carry out screening and pre-employment vetting for all shortlisted applicants. Certificate of Conduct issued by the Namibian Police (not older than 6 months) may be required from all shortlisted applicants."

Requisition ID: 5972