Job Description

Key Responsibilities:

1. Provide exceptional customer service by greeting customers, assisting with product selection, answering inquiries, processing special orders, and promoting Co-op products and services while contributing to a World Class Customer Experience.
2. Receive, stock, rotate, and merchandise products throughout the Meat, Bakery, Deli, Grocery, and Produce departments; ensure merchandise is properly displayed, priced, signed, and presented according to brand standards.
3. Prepare, package, label, weigh, and price products as required; maintain product quality, freshness, and presentation standards while adhering to food safety and handling procedures.
4. Maintain cleanliness and organization of sales floors, service counters, coolers, freezers, storage areas, and workspaces; follow all food safety, sanitation, WHMIS, occupational health and safety, asset protection, and security procedures.
5. Assist with inventory counts, stock transfers, shrink and spoilage control, promotional displays, and other duties assigned by the Department Manager or Food Store Manager to support operational efficiency and department performance.

Education and Experience:

1. Completion of high school is preferred.
2. Previous retail, grocery, food service, or customer service experience is considered an asset.
3. Experience working in Meat, Bakery, Deli, Grocery, or Produce departments is considered an asset.
4. Ability to work independently and collaboratively in a team-oriented environment.
5. Effective verbal communication and interpersonal skills.
6. Food Safe Certification is considered an asset.
7. Previous WHMIS training is considered an asset.
8. Commitment to ongoing learning and development within the retail and food industry.
9. Ability to work a flexible schedule including evenings, weekends, and holidays.
10. Retail food environment requiring prolonged standing, walking, bending, lifting, carrying, and repetitive movements.
11. Ability to lift, carry, push, and pull merchandise up to 50 lbs (23 kg).
12. Requires adherence to food safety standards, workplace safety procedures, and the use of personal protective equipment as required.

Competencies:

1. Customer Focus: Provides exceptional customer service and builds positive relationships with customers and team members.
2. Communicates Effectively: Shares information clearly, listens actively, and responds professionally to customer and team member needs.
3. Collaborates: Works effectively with others to achieve departmental and organizational goals.
4. Attention to Detail: Maintains accuracy in product handling, merchandising, inventory management, and food safety practices.
5. Adaptability: Responds positively to changing priorities and supports multiple departments as operational needs require.
6. Drives Results: Completes assigned tasks efficiently while maintaining high standards of quality, safety, and customer service.

If you are interested in this position, please visit www.heritageco-op.crs and click on Careers - Join Our Team!

What We Offer:

1. A Competitive Compensation and Benefit Package: Our Team Members receive competitive salaries and a comprehensive benefits package which includes Group Life Insurance, Short & Long-Term Disability, Extended Health and Dental, and an employer-contributed pension plan matched at 6% of salary.
2. Inclusive Work Environment: At Co-op, we embrace diversity and inclusion and are committed to creating a workplace that reflects the communities we serve. We support an environment where all team members can bring their whole selves to work.
3. Professional Development: We encourage team members to take advantage of training and learning opportunities that support professional growth and career advancement.
4. Additional Offerings: Team Member Purchase Rebate Program, Team Member Volunteer Incentive Program, Home Centre Preferred Pricing, EFAP (Employee and Family Assistance Program), and a Team Member Fitness Rebate of up to $100 annually toward eligible health and wellness purchases.

About Us

Heritage Co-op 1997 Ltd. is here to serve our members and customers with products and services that help build, feed, and fuel individuals and communities. We are a different kind of business. Being member-owned means that any profits are returned to our members and remain in the local economy. We live where you live, work where you work, and help grow the economy right here.

We are proud to be an equal opportunity employer and are committed to providing reasonable accommodation throughout the recruitment process to ensure an enjoyable candidate experience. Please reach out to the Human Resources team to discuss your needs if you require accommodation.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.