Job Description

A Fusion of Hospitality and Healthcare Excellence - Accor Heartfelt Care

Accor Group is a global leader in hospitality, uniting over 45 brands across 5,600 hotels and 10,000 restaurants in 110 countries. At its heart is a commitment to responsible hospitality, innovation, and creating meaningful experiences. Every team member becomes a Heartist®, embodying care, passion, and purpose in everything they do.

Pullman Adelaide, one of Accor’s premier lifestyle destinations, stands proudly in the city’s CBD overlooking Hindmarsh Square. With 308 elegant rooms and a reputation for excellence, it reflects Accor’s ethos of blending luxury with heartfelt service. The hotel is a vibrant hub for both leisure and business travelers, offering a dynamic environment where hospitality professionals thrive.

Amplar Health Home Hospital brings a unique dimension to this setting through its Transition Care Service (TCS), operating within Pullman Adelaide. This innovative partnership transforms select hotel spaces into healing environments, supporting patients in their recovery journey outside traditional hospital walls.

Together, Accor, Pullman Adelaide, and Amplar Health redefine what it means to serve, merging the art of hospitality with the science of healing to create a truly compassionate and impactful experience for guests and patients alike.

Pullman Adelaide is proud to partner with Amplar Health Home Hospital to deliver exceptional care through the Transition Care Service (TCS) As a Food Services Attendant, you will play an important role in supporting guest wellbeing by providing warm, professional, and personalized food service experiences—bringing the heart of hospitality into a healthcare setting.

This is a unique opportunity to join a dedicated team within one of Adelaide’s premier hotels, where premium hospitality meets compassion and every meal contributes to the healing journey.

Key Responsibilities

• Assist with patient menu selections in collaboration with Amplar Health clinical staff and Pullman Adelaide’s culinary team, ensuring dietary needs and medical restrictions are met.
• Deliver meals to designated floors with warmth, professionalism, and genuine care.
• Prepare trays and service items in coordination with the stewarding team, ensuring timely and organized delivery to rooms.
• Maintain cleanliness and hygiene across all food service areas, following strict infection control protocols and food safety standards.
• Communicate effectively with TCS and dietary staff regarding guest needs or concerns, and relay accurate information to the culinary team for seamless service.
• Monitor supplies and equipment dedicated to TCS, reporting any issues promptly to ensure smooth daily operations.
• Uphold Pullman Service Standards—every interaction, every detail, every day.

Qualifications

About You

You are a caring and service-focused individual who enjoys creating positive experiences where hospitality meets healthcare. With a calm and approachable manner, you bring warmth to every interaction—whether delivering meals or assisting guests during their stay. You understand that attention to detail matters and take pride in helping create a safe, welcoming, and supportive environment for those in transition care.

Skills and Attributes

• A genuine, people-focused attitude with a desire to help others
• Good communication and interpersonal skills to work effectively with both hospitality and healthcare teams
• Ability to follow instructions accurately and maintain attention to detail in meal preparation and delivery
• Composure and reliability in a fast-paced environment
• Previous experience in hospitality or healthcare (preferred but not essential)
• A team player with a collaborative spirit
• Flexibility to work rotating shifts, including weekends and public holidays
• Hold (or be eligible to obtain) a South Australian Working with Vulnerable People Check and National Police Clearance
• Working rights in Australia

Additional Information

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation and Food & Beverage)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
• Duty meal
• Laundered uniform

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS