Job Description

About the Role

The primary purpose of the Food Service Worker position (Retail Services) is to assist in station set-up, serving food to staff, students, and visitors in retail services in a professional efficient manner; and to maintain an organized and clean serving/dining environment.

Responsibilities

What You’ll Do

• Service provided is patient centered.
• Actively contributes to creating a friendly, welcoming, and safe environment for UH customers. Communicates clearly to ensure understanding.
• Responds to complaints and concerns by resolving issues immediately whenever possible.
• Organizes work process to accommodate customer needs, including internal customers and co-workers.
• Meets or exceeds customer expectations for service. Maintains professional composure in the workplace.
• Works effectively with team to ensure customer service scores for work area meet/exceed targets. Demonstrates respect for patient rights.
• Sets up designated food stations, prepares customer orders and services customers in an efficient manner within Retail Services.
• Conducts various cleaning and sanitation functions.
• Provides superior customer service in compliance with University Hospital’s Mission Statement and Five Star Service Program.
• Participates in catering events and other retail venues as needed.
• Handles food in compliance to Federal, State and Local Health Codes; and The Joint Commission.
• Understands and adheres to University Hospital’s compliance standards as they appear in University Hospital’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state and University Hospital regulations, laws, and policies as they presently exist and as they change or are modified. Performs other related duties as assigned.

Qualifications

What You’ll Bring

• High School Diploma or GED Certificate preferred.
• Ability to read, write, speak, and understand English fluently to perform the duties of the position is required.
• Effective verbal and written communications. Customer service and hospitality- oriented.
• Attention to detail with appropriate follow through. Ability to work effectively as a team member in a flexible manner.
• Ability to establish effective relationships within a multi-cultural environment.

Compensation

The expected salary range for this position is $17.63 – $18.67 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.

Apply Today

We encourage candidates from all backgrounds to apply. If you want to grow your career in healthcare while serving a vibrant community, we’d love to meet you.