Job Description

Primary City/State:

Sun City West, Arizona

Department Name:

Culinary & Nutrition-Hosp

Work Shift:

Varied

Job Category:

Facilities, Environmental Services, and Culinary

A rewarding career that fits your life. Learn how Banner Health, a certified Great Place To Work®, prioritizes team members and strives to be the best place to work in health care.

We are looking for a detail-oriented and customer-focused Cashier/Customer Service Associate to join our retail team. In this role, you will be responsible for accurately processing sales transactions through our Point of Sale System, handling cash and receivables in accordance with facility policies, and maintaining clean, well-stocked, and visually appealing workstations. You will deliver high-quality customer service to a diverse group of individuals, including patients, hospital staff, visitors, and families, while professionally addressing and resolving customer concerns at the point of contact. Additional duties may include cleaning, stocking, and sign maintenance as needed. The ideal candidate will possess strong customer service skills, a high level of accuracy in cash handling, and the ability to work effectively in a fast-paced healthcare retail environment. Cleaning, washing dishes, restocking supplies, prep cooking would also be required

Schedule Varied: Saturday & Sunday; 2p-10:30pm, Monday & Tuesday; 10p-6:30p

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position performs cashiering and customer service duties in retail areas to provide accurate revenue collection and to assist in providing high quality customer service to customers.

CORE FUNCTIONS

1. Accurately records all sales in the Point of Sale System; transacts payments with customers.
2. Stores, counts, deposits and maintains register cash and receivables in accordance with the policies and procedures of the facility.
3. Maintains all assigned stations, keeping them clean, well-stocked, and attractive at all times.
4. Provides service to customers, meeting standards and guidelines. Responds to customer complaints and assists with problem resolution.
5. May perform cleaning, stocking, sign maintenance and other duties as assigned.
6. This position is in contact with patients, other food service department personnel, hospital staff, visitors and families. This position must have excellent customer service skills and be able to resolve customer issues at the point of contact.

MINIMUM QUALIFICATIONS

This position requires effective interpersonal communication skills, a friendly customer service attitude and the ability to accurately calculate and count change rapidly and repetitively. Good reading, writing and math skills. Must be able to learn food handling regulations and pass certification tests as required.

Requires the ability to learn Point of Sale cash register system, beverage brewing and/or dispensing equipment and cleaning equipment.

For Banner Staffing Services (BSS) team members, the food handlers' card is required within 30 days of hire. For BSS team members in Tucson and Colorado, the food handlers' card is not required.

PREFERRED QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Additional related education and/or experience preferred.

EEO Statement:

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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