Job Description

Position Summary Information

Classification Title Food Services Technician-ASU Working Title Food Service Technician - PM Location Boone, NC Job Category 8 Position Number 039111 Not Eligible for Visa Sponsorship

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

Department Campus Dining - Rivers Street Cafe - 170350 Primary Purpose of Position

• To serve the Appalachian community using sustainable practices, creative and intentional menus, and engaging customer service.
• Assisting assigned unit with any additional assigned tasks after completing primary duties.
• Prepare large quantities of food following Campus Dining specifications.
• Utilize food safety procedures and protocol following the FDA food code.

Minimum Qualifications

Experience in food preparation or service activities in a commercial kitchen; or an equivalent combination of training and experience.

License/Certification Required Essential Job Functions

• Maintain all university specifications pertaining to production and service.
• Control proper usage and rotation of food.
• Ensure food quality and appearance on buffet.
• Alert Chef or direct supervisor to any food quality issues that could impact culinary operations.
• Maintain walk-in coolers and food storage areas daily.
• Maintain a neat, clean, and sanitary workstation.
• Follow cleaning and sanitation procedures and other duties as assigned by a supervisor.
• Serve appropriate portion sizes determined by Unit Management

Knowledge, Skills, & Abilities Required for this Position

• Knowledge of methods of preparation and cooking of food in quantity lots.
• Knowledge of the uses of various pieces of equipment, including but not limited to steamers, steam pots, fryers, grills, slicers, and ovens.
• Ability to maintain high standards of personal cleanliness as well as food sanitation.
• The job requires attention to detail, initiative, and decision-making capabilities.
• Team player attitude and superior customer service skills are required.
• Initiative to work beyond what is requested within the unit to achieve business goals of quality and service standards.
• Knowledge of basic math and ability to portion serving sizes as needed.
• Ability to communicate effectively with coworkers of varying ages, backgrounds, and professional expertise.
• Ability to work as a team member under rushed conditions without loss of efficiency or effectiveness.
• Strong customer service skills, the ability to follow written and verbal instructions, and the ability to prepare and serve food while adhering to Appalachian State Campus Dining, and the State Board of Health regulations.
• Demonstrates engaging customer service to the Appalachian community.

Preferred Qualifications

2+ years of related front of house food service experience. ServSafe certification should be obtained within 1 year of employment.

Required Functional Competencies to Successfully Perform Job Duties.

Knowledge-Technical

Ability to follow menu guidelines, standardized recipes, and production sheets. Understands preparation of large quantities of food and prepares accordingly so as not to over or under produce. Operates equipment according to guidelines. Checks the finished product for flavor, temperature, appearance, and garnish before serving to customers. Preps food as needed for the next day or meal. Follows health laws in the preparation, holding, and storing of food.

Customer Service

Responds to requests from fellow employees promptly and courteously. In order to achieve excellent customer service in our units there are positive behaviors that we want to demonstrate such as good eye contact, positive image, as well as friendly and prompt service. There are also behaviors that we do not want to demonstrate such as eating, drinking, reading, excessive talking, cell phone usage, or using tobacco products while not on your scheduled break. Anticipates customer needs while being attentive to duties. Routine complaints handled according to guidelines. Information about foods and preparation techniques offered to customers. Correct and precise explanations / directions offered to customers as required.

Communication

Communicates information to individuals or groups including supervisors and co-workers/customers. Listens and responds appropriately to messages from others. Develops written information as needed to individuals or groups to ensure that they understand the message. Delegates to subordinate cooks or bakers, assistants, and students with clear and concise instructions. Leads by example in overcoming communication problems in the work area. Conveys a positive attitude to other employees while supporting the goals of the food service operation.

Type of Position Permanent Full-Time Staff/Non-Faculty Staff/Non-Faculty Appointment Type 1.0 Work Schedule/Hours

Campus Dining is a Sunday – Saturday, 6:00 am – 11:00 pm operation. Operations are reduced during university breaks. Employees are scheduled two days off each week based on business need. Days off may not be consecutive days off.

Food Service Technician (FST) – PM

Monday-Friday 3pm-12am, Saturdays and Sundays off.

Actual schedule time may vary.

Employees may be required to work some flex hours to support the needs of the business and/or for special campus events. Schedules will be adjusted as needed to provide coverage in these cases.

Number of Hours Per Week 40 Number of Months Per Year 12 Mandatory Staff Yes Physical Demands of Position

Lifting items over 50 lbs. Stooping and bending to retrieve items from ovens, shelves, etc. Sweeping and mopping area each day. Scrubbing and cleaning of all equipment daily, standing on your feet for the entire 8-hour shift.

Overall Competency Level Advanced Salary Grade Equivalency GN03 Salary Range Anticipated Hiring Range $35,845

Pay will be commensurate with applicant competencies, budget, equity and market considerations.

Posting Details Information

Posting Date 11/09/2026 Closing Date 11/30/2026 Competency Level Statement Management will only consider applicants who meet the required competencies. Special Instructions to Applicants

Include employment history in application and a list of 3 professional references with contact information included

Search Chair Name Nicole Burrell Search Chair Email burrellng@appstate.edu Applicant Pool Preference External (Post on the Web)

Departmental Information

Quick Link https://appstate.peopleadmin.com/postings/56929 Posting Number 201503092P