Food Service Technician - Catherine's Cafe – Full Time

Mercy Hospital St. Louis – St. Louis, MO

Mercy Hospital St. Louis is seeking a reliable and customer-focused Food Service Technician to support evening cafeteria operations as a cashier while assisting with overall food service functions. This role demonstrates proficiency across technical duties, takes initiative in routine operations, and provides leadership support in the absence of a supervisor.

The ideal candidate is self-motivated, detail-oriented, and committed to delivering exceptional service to patients, guests, and staff in a fast-paced healthcare environment.

Key Responsibilities

Leadership & Operational Support

• Oversee routine operations during evening shifts when a supervisor is not on duty
• Ensure all assigned tasks and stations are completed efficiently and on schedule
• Direct and support team members to maintain workflow and service standards
• Make staffing adjustments as needed to cover open positions
• Assist with scheduling, task assignments, and departmental projects
• Participate in quality improvement initiatives

Cashiering & Food Service Duties

• Perform accurate cash handling and operate registers with proficiency
• Provide excellent customer service to patients, visitors, and staff
• Understand and interpret menus, including regular and modified diets
• Maintain proper food safety standards, temperature checks, and documentation
• Monitor inventory levels and assist with ordering and stocking supplies
• Ensure cleanliness standards and sanitation schedules are followed

Safety, Compliance & Quality

• Follow hospital safety procedures including infection control and emergency protocols
• Maintain confidentiality and comply with patient rights regulations
• Adhere to departmental and hospital-wide safety standards
• Utilize MSDS resources and proper chemical handling procedures

Team Collaboration & Communication

• Communicate effectively with team members, leadership, and customers
• Assist with training and onboarding of new staff
• Demonstrate professionalism, active listening, and strong interpersonal skills
• Accept and provide constructive feedback

Qualifications

Required

• Ability to follow written instructions and interpret menus
• Strong customer service and communication skills
• Ability to work independently and lead others without direct supervision
• Basic computer proficiency

Preferred

• High school diploma or GED
• Previous food service experience (hospital setting preferred)

Certifications (Required within 90 Days of Hire)

• Serve Safe Manager Certification (St. Louis location requirement)

Physical Requirements

• Ability to stand for extended periods
• Occasional lifting up to 40 lbs
• Carrying up to 35 lbs (two-handed)
• Minimal kneeling or crouching