Job Description

Department:

OCA Mocha

OCA Mocha is a unique, multi-purpose community space designed to foster connection between the University of Maryland, Baltimore County (UMBC) and neighboring southwestern Baltimore County communities.

The space brings two initiatives under one roof:

• OCA (Opportunities for Community Alliances): Serves as UMBC's community hub, featuring an art gallery, performance stage, meeting room, and offices. OCA connects university resources to the public through programming, arts, outreach, and a student internship program.
• Mocha: The vibrant coffee shop at the heart of the space, owned and operated by UMBC.

Responsibilities

Position Summary

The Food Service Supervisor – Assistant Manager coordinates daily café operations by upholding high operational, customer service, and food safety standards while providing hands-on guidance to team members during assigned shifts. Supporting the General Manager, this role keeps shifts running efficiently by delegating tasks, managing workflow, operating POS transactions, and serving as the primary point of contact for operational needs during service hours.

Primary Responsibilities

• Shift Coordination & Workflow (30%): Lead floor operations, assign daily tasks, adjust workflow to meet volume demands, and support Baristas, Service Leads, and Product Leads during active shifts.
• Direct Customer Service Execution (25%): Prepare food and specialty beverages, process point-of-sale (POS) customer transactions, and address customer inquiries or concerns promptly.
• Compliance & Shift Safety (20%): Enforce strict compliance with Health Department regulations and University policies regarding food safety, sanitation, cash handling, opening/closing tasks, and shift transition procedures.
• Operational Monitoring & Reporting (15%): Track station readiness, inventory levels, product quality, and team timekeeping; document shift notes and escalate operational concerns to management.
• Staff Training & Quality Control (10%): Onboard and train staff on standard operating procedures while actively reinforcing quality standards for both food and service.

Required Minimum Qualifications:

• Education: High School Diploma or GED.
• Prior experience within a café, food service, hospitality, or retail environment.
• Physical Requirements: Ability to stand for extended periods during shift hours and lift up to 30 pounds.

Preferred Qualifications

Experience: Prior experience in a lead, supervisory, or trainer role within a café, food service, hospitality, or retail environment.

Background Screening Statement:

A background check will be required.

Special Instructions to Applicants:

Please provide a cover letter and resume.

Screening of Applications Begins: Open until filled. Salary:

Hourly Salary Rate: $21

The above salary rate represents the University’s good faith and reasonable estimate of possible compensation at the time of posting.

Hours: Full-time Type: Temporary, Contingent I Additional Information: This is a temporary position. Initial contract is for 6 months with the possibility of renewal. Benefits: Benefits Summary FLSA Status: Nonexempt Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply. Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation:

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.