The Food Service Supervisor is responsible for coordinating and supervising daily Patient Food Services (PFS) operations in a large healthcare environment. This position oversees 30 unionized staff on day shift and 15 staff on evening shift, ensuring safe food handling, accurate tray assembly, efficient workflow, and exceptional patient focused service. The Supervisor supports meal production for 3,000 meals per day (approx. 800 trays per meal period) and ensures compliance with CSNM standards, HACCP, WHMIS, OH&S, and site policies.

Healthcare - Aramark

Redefining the Patient Experience - We provide industry leading dining, environmental, facilities, and healthcare services in hospitals. By combining hospitality, science, and culinary expertise, we create environments where caregivers and patients can relax, recharge, and recover.

Our services range from Patient Dining, Retail Dining to Clinical Nutrition and beyond.

Job Responsibilities

Daily Operations Leadership — Lead tray assembly, beltline operations, dish room workflow, cart delivery, and meal audits across breakfast, lunch, and dinner service.

Unionized Staff Supervision — Assign shift positions, conduct briefings, monitor attendance, coach performance, and uphold collective agreement requirements.

Tray Accuracy & Quality Assurance — Perform tray audits, temperature checks, utensil compliance, portion verification, and documentation of results.

Safety & Compliance — Ensure adherence to HACCP, safe food handling, sanitizer protocols, dish machine audits, and equipment pre start checks.

Workflow Monitoring — Oversee beltline pacing, dish room stripping, cart returns, shortages/substitutions, and equipment functionality.

Shift Coordination — Communicate with morning supervisors, review shift reports, adjust staffing, and manage operational changes.

Recordkeeping & Reporting — Maintain uniform logs, training records, tray accuracy data, cleaning schedules, requisitions, and daily shift reports.

Interdepartmental Support — Coordinate off site meal carts, unit supplies, retail orders, and after hours store requisitions.

Qualifications

Mandatory:
o CSNM membership (Canadian Society of Nutrition Management)
o Strong communication skills and ability to lead large, unionized teams
o Physical ability for a fast paced, high volume environment
o Clear Criminal Record Check
o Ability to adapt quickly to operational changes

Preferred:
o 2 year diploma in Nutrition Management, Hospitality, Food Service Management, or related field
o Experience in healthcare food service or institutional tray-line operations
• Technical Skills:
o Proficiency in Microsoft Office, food service software, and scheduling systems (e.g., Dimensions)
o Knowledge of HACCP, WHMIS, OH&S, and safe food handling standards

Education

About Aramark

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection, and careers all around the world.

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions, and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.