Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country
At Nouria, great food starts with great people. We are looking for energetic, dependable, and passionate leaders who enjoy working with people, take pride in serving high-quality food, and understand the importance of creating an exceptional customer experience. Our customers visit Nouria for more than convenience. They expect quality food, friendly service, clean and welcoming stores, and a team that takes pride in what they do. The Kitchen Manager (KM) plays a critical leadership role in delivering that experience every day.
The Kitchen Manager is responsible for the overall leadership and daily execution of the store's foodservice operation. This position is accountable for driving foodservice sales and profitability while maintaining Nouria standards for food quality, food safety, customer service, cleanliness, operational execution, inventory management, and cost control. The Kitchen Manager is also responsible for building, training, developing, and motivating a high-performing foodservice team while creating a positive and productive work environment.
Lead the daily operation and execution of all assigned foodservice areas, including Made-to-Order Food, Nouria Kitchen programs, Commissary/Grab & Go, Bakery, Coffee, Fountain, Slush, and other food and beverage programs.
Maintain a strong presence in the kitchen and actively lead the team during peak business periods.
Ensure all menu items are prepared and presented according to Nouria recipes, specifications, portion standards, and quality expectations.
Ensure food is fresh, properly stocked, attractively merchandised, and available during all required dayparts.
Organize and supervise daily foodservice shifts and assign responsibilities based on business needs.
Maintain a clean, organized, and professional kitchen environment and ensure operational procedures are consistently followed.
Partner with the Store Manager and leadership team to support the overall success of the location.
Recruit, train, coach, motivate, and develop foodservice team members.
Create a positive work environment built around teamwork, accountability, respect, and customer service.
Clearly communicate expectations, provide ongoing feedback, recognize strong performance, and address development opportunities.
Ensure new team members receive appropriate foodservice, equipment, food safety, and operational training.
Lead by example and demonstrate Nouria standards and values every day.
Take ownership of food quality and food safety throughout the operation and ensure compliance with Nouria policies and procedures.
Ensure proper cooking, holding, cooling, reheating, labeling, date coding, storage, rotation, and shelf-life procedures are followed.
Monitor food temperatures and ensure required food safety documentation is completed accurately.
Ensure kitchen equipment, utensils, preparation areas, coolers, freezers, and food-contact surfaces are properly cleaned and sanitized.
Immediately address food safety or product quality concerns and support compliance with local and state health regulations.
Drive foodservice sales through strong product availability, presentation, quality, and customer engagement.
Execute promotional programs, Limited Time Offers (LTOs), merchandising initiatives, and new product introductions.
Manage foodservice ordering, inventory levels, required counts, and foodservice audits accurately and on time.
Monitor food cost, waste, spoilage, shrink, and lost sales; use production planning and sales trends to minimize waste.
Identify opportunities to improve sales, profitability, product mix, and operational efficiency.
Maintain appropriate levels of food, packaging, smallwares, kitchen utensils, cleaning supplies, and operational materials.
Deliver an exceptional customer experience and greet customers with a friendly, sincere, and welcoming attitude.
Ensure food is served quickly, accurately, and with excellent presentation.
Engage customers and suggest additional purchases, promotions, and foodservice specials when appropriate.
Respond professionally and promptly to customer questions or concerns and take ownership of Nouria customer service standards.
Maintain a clean, safe, organized, and attractive foodservice environment.
Ensure employees are trained on equipment operation, workplace safety, and company safety procedures.
Regularly inspect foodservice areas for workplace hazards and initiate corrective action when necessary.
Promptly report workplace accidents, injuries, incidents, illnesses, equipment concerns, and repair needs in accordance with company procedures.
Ensure environmental, chemical handling, hazardous-material, safety, and security procedures are followed.
ServSafe Manager Certification or ability to obtain certification within the required timeframe.
Previous high-volume commercial kitchen, restaurant, convenience foodservice, or comparable food and beverage experience.
Previous leadership or supervisory experience in a foodservice environment strongly preferred.
Strong leadership, communication, organizational, and people-development skills.
Passion for food quality and delivering an excellent customer experience.
Strong understanding of food safety and sanitation practices.
Ability to manage inventory, ordering, food cost, waste, and production.
Ability to work effectively in a fast-paced environment, troubleshoot minor operational issues, and manage multiple priorities.
Basic computer and technology skills and ability to work a flexible schedule based on business needs.
Ability to stand and walk for prolonged periods and perform repetitive tasks associated with food preparation and kitchen operations.
Ability to bend, reach, twist, push, pull, and lift or carry up to 50 pounds when required.
Ability to safely operate commercial kitchen and foodservice equipment and access all kitchen, storage, cooler, freezer, and store areas.
Ability to work in environments that may include heat, cold, moisture, and temperature changes associated with commercial kitchen operations.
A successful Nouria Kitchen Manager leads from the front and takes ownership of the entire foodservice operation. They develop a strong team, serve great food, maintain exceptional food safety and cleanliness standards, control costs and waste, keep products available, grow sales, and create an experience that keeps our customers coming back.
Great People. Great Food. Great Customer Experiences.
Starting Rate: $20.20
Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Nouria is a multi-generational family convenience store operator, fuel distributor and car wash operator. We are named C-store Decisions 2022 Convenience Store Chain of the Year. We opened our first location in 1989 and have aggressively grown from 1 to 300+ company stores. We are ranked among the top 30 convenience store chains in the country. Our wholesale business supplies fuel to hundreds of locations across New England and New York with multiple fuel brands, including, Mobil, Shell, Irving, Sunoco, Gulf, Valero, Citgo, Philips 66, and a few private brands. We are also among the top 10 largest car wash chains in the country, with 80+ car washes.
2019 marks an inflection point in our company’s history—the launch of our new nouria brand of which we’re so proud. Built on our five team-centric pillars: educate, empower, inspire, incentivize and instill accountability at levels of the organization– and a mission to delight our customers during every visit, the nouria brand reflects our strategic direction as a vibrant and relevant retail brand.
As we continue to build on an enduring legacy of success, we are elevating the nouria mission to stay ahead of today’s consumers’ ever evolving needs and habits.
Nouria translated means illumination which is reflected in our modern brand architecture, community-inspired graphics; brighter, more spacious layouts, fresh and wholesome offerings, healthy food options, seating and free WiFi service, reflecting our quest to deliver the ultimate customer experience. Check out your neighborhood nouria store and tell us about your experience.
