Job Description

Penn State Health – Milton S. Hershey Medical Center | Hershey, PA

Sodexo is seeking a passionate and service-driven Food Services Manager to join our team at Penn State Health’s flagship 628-bed academic medical center, the Milton S. Hershey Medical Center

Recognized as a Magnet-designated hospital since 2007, this nationally respected facility delivers advanced, patient-focused care and is Pennsylvania’s only Level I trauma center for both children and adults. The Hershey campus also includes Penn State Health Children’s Hospital, Penn State Cancer Institute, and Penn State College of Medicine.

This is an exciting opportunity for a dynamic leader who thrives in high-volume healthcare environments and is passionate about enhancing the patient experience.

Schedule:

• Varied shifts between 5:00 AM and 8:00 PM

• Includes alternating weekends and holidays

• Day, evening, and occasional night shift coverage as needed

Why Sodexo at Penn State Health?

This location serves as a flagship account within the Penn State Health system, offering the opportunity to contribute to innovative patient dining initiatives, clinical collaboration, and continuous operational improvement in a mission-driven healthcare environment.

What You'll Do

The Food Services Manager will oversee patient dining operations and play a key role in supporting Sodexo’s mission of delivering exceptional service and clinical dining innovation.

Responsibilities include:

• Provide leadership and direction for patient meal services across multiple patient care units

• Oversee HealthTouch platform execution, patient rounding, room service model, and traditional meal delivery systems

• Manage daily patient services operations, ensuring appropriate staffing, equipment, and inventory levels

• Delegate, prioritize, and monitor day-to-day team activities and operational standards

• Implement and communicate quality improvement initiatives and operating procedures

• Conduct Gold Check audits and prepare operational performance reports

• Build strong client relationships with hospital leadership and interdisciplinary teams

• Support Sodexo’s role as a system flagship site piloting menu innovation and patient service enhancements

• Foster a culture of inclusion, engagement, and employee retention

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

What We’re Looking For:

• Experience managing high-volume food service operations and large teams

• Strong background in patient dining or healthcare food service preferred

• Demonstrated ability to lead, coach, and develop frontline staff

• Excellent customer service and client relationship skills

• Knowledge of food safety standards and regulatory compliance

• Union experience preferred

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - High School Diploma or GED or EquivalentMinimum Management Experience - 1 year