Job Description

The key goal of the Food Service Leader at QuickChek is to be responsible for the overall performance of the Food Service Area. Expectations include ensuring the profitability of the Food service and Service Beverage Areas by effectively and efficiently leading a team to deliver exceptional customer service through QuickChek’s core principles of Integrity, Respect, Citizenship, and Spirit. This individual trains and develops all Food service Area Team Members. Additional responsibilities include meeting sales and profitability goals, achieving GAP and COGS goals, maintaining in-stock conditions, following planograms, maintaining a clean department, ordering product, and ensuring all equipment is working safely and properly. Food Service Leaders need to be able to provide exceptional customer service while encouraging, training, and motivating Team Members to complete all tasks and achieve goals. The individual must be able to delegate tasks to Team Members, stay up to date on policies and procedures, attend district food service meetings, and follow proper steps for food preparation, vendor check-in, loss prevention, cash handling, timekeeping, payroll, and sanitation.

Responsibilities

• Provide exceptional customer service, tend to customers in a prompt, efficient, friendly manner, and handle customer concerns as they arise.
• Engage with customers to promote rewards program.
• Communicate any questions, concerns, or issues to leadership in a timely manner.
• Train new Team Members, as needed, including how to properly make coffee and Q Café items.
• Pass all Mystery Shops (Tobacco and/or Alcohol) and store walks.
• Be proficient in cash handling, lottery procedures and cash control policies.
• Control and process damages and returns to standard, within a timely manner.
• Delegate and oversee completion of all work on assigned shift.
• Ensure that safety, uniform, and grooming policies are followed.
• Maintain lot and walkways as needed in inclement weather.
• Enforce and practice Loss Prevention policies.
• Utilize QCez checklists to ensure all departments are neat and orderly.
• Sweep, mop, empty trash and clean as necessary, including restrooms.
• Work with vendors in accordance with company policy and procedures.
• Maintain cleanliness of food service and coffee areas.
• Communicate with all shifts to ensure smooth operation of the Coffee Area.
• Complete monthly department inventory.
• Ensure all equipment is safe and operational, complete preventive maintenance, and call for service when necessary.
• Follow the sales program.
• Order department product accordingly.
• Review all Food Service Reports weekly.
• Practice proper rotation on all products.
• Achieve food service objectives - audits, sales, and margins.
• Monitor inventory levels and ordering of products and supplies.
• Adhere to Food Service daily production.
• Ensure all food service and beverage items are prepared according to recipe and meet quality and sanitation standards.
• Follow all food safety and dating procedures.
• Submit required reports (transfers, invoices, credits) accurately and timely.
• Work closely with the Food Service Leadership Team to achieve sales goals.
• Order inventory, as needed, to ensure in-stock conditions are met.
• Ensure all displays are set to standard and signage is correct.
• Keep department in stock and set to planogram.
• Monitor CAO and perform free counts.
• Motivate, train, recognize, and support team members.
• Attend all mandatory/scheduled store and corporate meetings/training.
• Assist in hiring and training of new team members on department duties and responsibilities.
• Supports personal development of Team Members.
• Track store's monthly P&L and take corrective action, as necessary.
• Review performance and hold conversations with Team Members including constructive advice, if necessary.
• Assist in other areas, as needed.
• Other duties/responsibilities as assigned.

Qualifications

• Great attitude that contributes positively to the work environment.
• Ability to deliver the highest level of customer service.
• Must be a team player and able to communicate effectively with customers and Team Members at various levels within the organization.
• Must respond to customers and daily tasks with a sense of urgency.
• Ability to train and motivate Team Members.
• Open and honest in communications.
• Personal behaviors must align with QuickChek’s principles.
• Ability to analyze data and make relevant business decisions.
• Ability to speak, read, write, and understand basic English.
• Completion of QuickChek University, required training programs, and learning activities.
• Availability to work various shifts.
• Be an active member of all team meetings.
• Must be detail oriented and able to meet critical deadlines.
• Must be self-motivated.
• Must have reliable transportation to and from work.
• Serv-Safe certified; maintain certified status.
• Strong basic math skills.
• Demonstrate composure in a fast-paced hectic environment.
• Must arrive timely and have an excellent attendance record.

Physical Requirements

• Stand – Continuously.
• Walk – Continuously.
• Stoop/Kneel/Crouch – Occasionally.
• Grasp/Pinch/Grip - Frequently Bend/Squat/Twist – Frequently.
• Reaching – Continuously.
• Work in cold environment – Occasionally.
• Push/pull 40lbs – Occasionally.
• Lifting.
• Up to 10lbs – Continuously.
• Up to 25lbs – Frequently.
• Up to 50lbs – Rarely.