Job Description

Gloucester, Virginia

The Nutrition Service Ambassador works under the supervision of the Nutrition Service Supervisor/Manager and is at the forefront of customer service, providing patients and guests with service above and beyond expectations to ensure a memorable food and dining experience. Primary responsibilities include direct patient contact, assisting patients with the meal ordering process with the use of Room Service software and tablet computers while modeling excellent customer service skills and the assembly and delivery of meals to the patient bedside. Establishes and maintains excellent interpersonal relationships with management, peers and other members of the hospital team.

What you will do

• Complete set-up and operation of the patient tray line, assemble patient meals that meet therapeutic nutritional guidelines and accurately follow patient specific tray ticket. Assist with the delivery of early/late trays, deliver food carts to patient units, return carts to kitchen, and stock and clean the tray line work stations. Keep work area neat, clean, and in compliance with regulatory standards.
• Follow standard service protocols as outlined in the Guest Service Training manual. Support the Department and Clinical teams in providing excellent patient service through achieving timely and accurate snack, nursing unit nourishment and tube feeding production and delivery, meeting the needs of the patient. Ensure all patient food service needs are met in compliance with their diet order/allergy restrictions. Demonstrate positive communication with all team members..
• Demonstrate the ability to follow therapeutic menus to ensure patients receive consistent, safe, and quality nutritional care within their diet therapy guidelines and as ordered by the physician. Assist others to complete tasks when necessary regardless of assignments.
• Demonstrate the ability to provide a safe, efficient and supportive environment for the patient. Use two patient identifiers and follow all infection control safety guidelines and procedures when delivering or collecting patient trays. Identify and act to resolve variances or suspected noncompliance to management.
• Demonstrate the ability to take patient meal orders using Department Nutrition Software on tablet computers and re-connect to Wi-Fi on patient units.
• Engage in the on-boarding initiative by seeking out opportunities to engage new employees to reduce turnover. Demonstrate positive interaction and support to all team members to provide seamless, timely, and accurate meal service to the patient/resident/guest.
• Accountable for ensuring availability of information necessary to ensure positive patient/customer outcomes.
• Demonstrate the ability to complete problem-solving cycle from problem identification to problem resolution to maximize opportunity or minimize problems.

Qualifications

Education

• High School Diploma or GED, (Preferred)

Experience

• 1 year Experience in the hospitality industry (Required)
• 2 years Previous food service or environmental services experience (Preferred)

Licenses and Certifications

• Allergen Awareness Certification - VA State - ANSI-approved Allergen Awareness certificate program within 180 Days(Required) and
• Food Handlers Card (FH) - VA State - ANSI-approved Food Handlers certificate program within 30 Days(Required) or
• Servsafe Certification - National Restaurant Association Educational Foundation within 30 Days(Required)

To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers