Job Description

Under the direction of the Supervisor, Food & Beverage, the Food Server is responsible for delivering accurate, responsible, and efficient service to guests. While adhering to the Yaamava’ Brand Standards, this position ensures exceptional dining experiences by delivering prompt and courteous service to guests. Involves taking orders, serving food and beverages, and ensuring guest satisfaction throughout the dining experience. Works closely with the kitchen and front-of-house staff to maintain a seamless flow of service and uphold the standards of cleanliness, quality and hospitality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Serves and assists diners with their food orders, ensuring a pleasant dining experience. Carries plates of food for customers with disabilities, providing welcoming and efficient service. Takes beverage orders as guests are seated, delivers drinks promptly and accurately, and offers refills as necessary to maintain guest satisfaction.

2. Removes empty plates as guests revisit the buffet lines, ensuring a tidy dining area. Replenishes tableware as needed to maintain a seamless dining experience. Always keeps trays clean and ready for use, ensuring efficiency during busy period(s).

3. Maintains cleanliness, organization, and preparedness of the immediate workspace and adjacent areas. Cleans and resets tables after guests leave, ensuring tabletops, chair seats, and the surrounding floor area are free of debris. Disposes of all refuse accumulated during the assigned shift, including boxes. Keeps walkways clear of any debris, ensuring cleanliness of floor as needed. Washes and dries all serving trays to ensure they are ready for use.

4. Ensures that stations are fully stocked with condiments, plastic ware, coffee, and other necessary items, maintaining a well-organized and efficient setup. Restocks ice bins at the start of shift and continuously during operations as needed to ensure a steady supply.
5. Assists with special projects as directed by the Supervisor including, monthly meetings, special banquets, concerts, and special guests. Notifies leader on duty of any problems or concerns.
6. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum three (3) months of related experience and/or training required.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s Card.
• Select One of the Following for Driving Responsibilities:
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled Casino & Resort setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting some of the time. Constantly operates a computer and other
• office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
• via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• Must present a neat, clean, and well-groomed appearance in accordance with departmental policy.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!