Job Description

Hourly Rate: $16.90 + tips

evo Hotel Tahoe City is curated by iconic snowboarder and Tahoe local Jeremy Jones, bringing his passion for the area to life throughout the hotel. Located in Campus Tahoe City, along the shores of Lake Tahoe, a mecca for year-round adventure. This hotel is an outdoor cultural hub featuring curated rooms, a happening bar restaurant, gear rentals and demos, a gallery and creative retail experience.

What’s In It for You

• Discounted hotel stays within PM Hotel/Modus portfolio
• Discount at evo Retail + seasonal gear (snowboard, Ski, Bike) rentals
• 9 paid holidays (double pay)
• Paid Parental Leave.
• Tuition reimbursement opportunities – when you grow, we grow!

What You Will Do

• To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Food and Beverage Manager/Restaurant Manager when necessary, to ensure customer satisfaction.
• To extend a courteous, friendly and professional greeting to guests as they arrive, and to thank them as they depart.
• To make the Food and Beverage Manager aware of all guest comments and complaints.
• To follow all specified procedures to provide prompt, efficient and friendly customer service to restaurant guests, including suggestive selling of menu items; taking and serving food and beverage orders; and opening, closing and presenting guest checks.
• To satisfactorily perform, as directed, all routine opening and closing side duties including preparing trays, folding napkins and stocking and pre-set up of station to facilitate food service.
• To assist to remove used dishes from guest tables.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the POS system.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Non-Negotiables (Our Core Values)

• SERVE OTHERS.
• LIVE 360.
• BUILD A POSITIVE TEAM.
• COMMUNICATE.
• BE WILDLY PASSIONATE.
• TAKE OWNERSHIP.
• LEARN + INNOVATE.
• EMBRACE CHANGE

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position will require moving at least 50% of the time and lifting up to 30 lbs.