Job Description

Food Server (Part-Time) – Omaha

Starting Wage: $7.00/hour (plus tips)

DESCRIPTION

The Part-Time Food Server is responsible for delivering an exceptional guest dining experience by providing attentive, efficient, and friendly food and beverage service in accordance with outlet standards. This position takes food and beverage orders, provides beverage and alcohol service, maintains table presentation, completes assigned side work, and upholds all health, safety, and service standards. The Food Server plays a key role in creating a welcoming atmosphere and ensuring every guest receives outstanding hospitality reflective of WarHorse Gaming’s service excellence.

ESSENTIAL JOB FUNCTIONS / DUTIES

Essential duties and tasks that must be performed with or without reasonable accommodation include the following:

• Practices, supports, and maintains the Mission, Vision, and Values of WarHorse Gaming, LLC.

• Provides prompt, courteous, and high-quality service to all restaurant guests.

• Greets guests upon arrival and departure in a friendly and professional manner.

• Accurately takes food and beverage orders and delivers items in a timely manner.

• Serves alcoholic and non-alcoholic beverages in compliance with all policies and regulations.

• Maintains thorough knowledge of all menu items, specials, and beverage offerings.

• Maintains guest tables throughout the dining experience by clearing, resetting, and replenishing china, glassware, and silverware as needed.

• Completes daily side work including polishing china, glassware, and silverware.

• Cleans, organizes, and assists with deep cleaning of assigned restaurant areas.

• Busses tables and supports overall dining room operations.

• Assists hosts, food runners, and fellow servers as needed to ensure efficient service.

• Records guest preferences in the reservation system to enhance personalized service.

• Recognizes frequent guests and delivers consistent, elevated service.

• Maintains a neat, professional, and clean appearance at all times.

• Complies with all department and company policies, procedures, internal controls, and government regulations.

• Attends required meetings, trainings, and service briefings.

• Thanks guests and invites them to return, ensuring a positive final impression.

• Provides outstanding guest and team member service at all times.

• Performs other duties as assigned.

JOB SPECIFICATIONS

Employment Status: Part-Time

Education & Experience:

• Must be at least 19 years of age

• High School Diploma or equivalent required

• Three (3) years of serving and/or customer service experience preferred

Skills & Qualifications:

• Strong commitment to guest service excellence and ethical conduct

• Ability to work in a fast-paced, high-volume hospitality environment

• Strong communication and interpersonal skills

• Ability to interact with mobile devices and touch screen technology

• Previous experience using smartphones and/or tablet applications preferred

• Strong attention to detail and organizational skills

CORE COMPETENCIES

• Guest Focus

• Collaboration Skills

• Communication Proficiency

• Flexibility

• Problem Solving

• Ethical Conduct

• Stress Management / Composure

• Cash Handling

CERTIFICATION REQUIREMENTS

• Responsible for selling, serving, or distributing alcoholic beverages: Yes

• Ability to secure and maintain a Nebraska Gaming License

• Food Handler Certification (preferred)

• ServSafe Certification (preferred)

• TIPS Alcohol Certification (preferred)

WORK HOURS

Due to the nature of the hospitality and entertainment industry, this Part-Time position requires the ability to work flexible schedules, including evenings, weekends, holidays, and peak business periods based on operational needs.

TRAVEL REQUIREMENTS

Travel is not required for this position.

BENEFITS

• Federal Employees Medical Coverage

• Comprehensive Insurance Coverage Options

• 401(k) with Immediate Vesting & Company Match

• Quarterly Incentive Program

• Vacation, Holiday, and Sick Leave (based on eligibility)

Please note this job description is not intended to be a comprehensive list of all duties, responsibilities, or activities required of the position. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Preference may be extended to persons of Indian descent in accordance with applicable laws.

PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position1 – Normal: Conditions Similar to Everyday Life2 – Above Average: Beyond Normal Levels3 – Extreme: Extraordinary LevelsCritical Job Elements: For the questions that follow, use the rating scale above to describe the job.

WORK ENVIRONMENT:2 Accessibility of all worksites required for the position1 Exposure to weather and temperature extremes1 Exposure to darkness1 Exposure to cramped spaces2 Exposure to loud noises1 Exposure to chemicals and fumes1 Exposure to dust1 Exposure to heights2 Exposure to work safety hazards1 Exposure to secondhand smoke1 Amount of overtime/extended work hours required

PHYSICAL EFFORT:2 Physical mobility: movement from place to place on the job, considering distance and speed2 Physical agility: ability to maneuver body while in place2 Ability to lift up to 50 lbs.2 Physical strength to handle routine office materials and tools3 Dexterity of hands and fingers2 Dexterity of feet2 Physical balance: ability to maintain balance and physical control2 Coordination: including eye/hand, hand/foot, etc.2 Endurance: prolonged physical activity with limited opportunity to rest

MENTAL EFFORT:1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks1 Memory, considering the amount and type of information1 Complexity of decision making2 Time pressure of decision making1 Analytical thinking1 Conceptual thinking1 Ability to compute basic math calculations

COMMUNICATION:1 Fluency in English1 Fluency in another language preferred.2 Verbal communication1 Written communication2 Non-verbal communication

SENSORY ABILITIES:2 Ability to see2 Ability to distinguish colors2 Ability to hear2 Ability to smell3 Ability to taste2 Sense of touch