Job Description

Provides fast and flawless service to the restaurant’s guest while building relationships and creating a comfortable atmosphere to ensure a truly great dining experience.

• Maintains current and accurate information regarding menu (i.e., preparation) and welcomes each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of guest being seated. Repeating order back to ensure accuracy.

• Proficient in the operating functions of the POS computer and cash handling.

• Maintains expected service levels, ensures all revenue is accurately handled and internal controls during day-to-day operations and during system outages.

• Possess the ability to effectively communicate in a clear, professional and friendly manner with all guests and employees.

• Differentiate guest service and give priority service to the appropriate tier leveled player.

• Possess the ability to professionally handle high pressure and difficult situations.

• Ensure tables are clear, appropriately set up and presentable for guests to be seated prior to being seated.

• Displays an upbeat and positive attitude when greeting guests, during their dining experience and during their departure.

• Presents and up-sells any specials/Chefs features and/or specific menu items with enticing verbiage.

• Engages guests in conversation during their dining experience.

• Suggests items to guest based on expressed guest preferences. Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.

• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.

• Delivers prepared food for the appropriate guest within three minutes of completed production order.

• Returns to table within five minutes of order delivery to ascertain guest level of satisfaction, and periodically thereafter.

• Resolves service issues according to the service recovery toolbox and reports guest dissatisfaction with the supervisor and/or involves the supervisor.

• Presents check for payment to correct customers, thanks and invites them back, wishes them luck and makes it easy for them to get back in play.

• Maintains cleanliness standards at tables and all workstations.

• Adheres to regulatory, departmental and company policies.

• Other duties as assigned.

• Assists bus people, as necessary, in bussing, cleaning and setting tables.

• Works closely with other servers, the culinary team and management to ensure quality of food, the dining experience and guest satisfaction.

• Upholds standards of dining room ambiance and atmosphere.

• Handles and solves any concerns and questions from guests.

• Works in an organized, efficient manner to provide service levels as established by company standards. Always maintains professional manners and posture, acting as a role model to other employees and always presents oneself as a credit to Harrah’s and encourages others to do the same.

• High school diploma or GED preferred

• Prior Food Server experience is preferred.

• Must be at least 19 years of age.

• Must be able to carry and balance service tray on shoulder.

• Must have legible handwriting.

• Must have knowledge of menu prices and composition of food and beverage menu items, daily specials and proper placing procedures is required.

• Must be able to read, write, speak and understand English.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed appearance.

• Must have a sense of urgency and react to changing business demands.

• Must have the ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be able to maneuver all areas of assigned restaurant throughout entire shift.
• Must be able to access kitchen area when picking up customer food orders.
• Must be able to lift up to 50 pounds and to push or pull 300 lbs. on a cart or dolly.
• Must be able to tolerate high temperatures located in the kitchen area.
• Must be able to tolerate areas containing secondary smoke.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to respond to visual and aural cues.
• Must be able to stand and walk for long periods of time