Job Description

The primary responsibility of the food server is to provide prompt, courteous service to all Guest room patrons. The Food Server is responsible for ensuring the guests are satisfied with their dining experience by engaging the guests in a professional and genuine manner, inputting orders accurately into the POS terminal and creating beverages accurately and timely. The Food Server is responsible for maintaining a genuine, cheerful demeanor.

• Arrive at work on time, fully dressed, clean, and prepared with all the proper work cards, credentials and uniform.

• Prepare the restaurant for daily service and alerting management of any maintenance issues or missing product.

• Perform all opening, closing and side duties required of a food server position.

• Greet guests using the 10’/5’ rule and engaging guests in cheerful, genuine conversation.

• Deliver the proper steps of service in the correct sequence

• Accurately input all orders into the POS terminal.

• Accurately post all transactions on the POS terminal giving correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.

• Prepare all food and drink to order in accordance with established recipes and time guidelines and guest specifications.

• Understand and execute artisanal coffee beverage program.

• Maintain the cleanliness of the restaurant before, during, and after the shift.

• Maintain appropriate level of stock items in area alerting the manager of any missing or limited product, including but not limited to, food, supply, and retail.

• Keep designated working area clean and organized

• Engage with guests professionally and genuinely by maintaining a cheerful conversation and delivering the service that is required of them.

• Must be 21 years of age or older

• Common knowledge of safe food handling and sanitation practices preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Must present a neat and professional appearance.
• Work requires professional interactions with customers, co-workers and management.
• Work requires professional teamwork with other co-workers.
• Nevada Food Handlers’ Certification
• Alcohol Awareness Certification
• Union Referral

ADDITIONAL REQUIREMENTS

• Must be able to work and quickly maneuver inside.

• Must be able to work independently.

• Must be able to stop, bend, and lift objects that weigh up to 50 pounds.

• Must be able to respond to visual and oral cues.

• Must be able to speak English clearly.

The Cromwell is the Strip’s first and only, stand-alone boutique hotel and casino. The Cromwell features the first-ever restaurant by celebrity chef and television personality Giada De Laurentiis and a rooftop pool, day club and nightlife venues by Drai’s, The Cromwell redefined e the Las Vegas hotel experience. Join our team, where our mission is to “Inspire Grown Ups to Play!"