Job Description

Provides fast, friendly, professional, and responsive Family Style service to restaurant guests and Team Members.

• Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of being seated.
• Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation).
• Suggests items to guests based on expressed guest preferences. Guests may express preference by verbal confirmation or body language.
• Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared food to the appropriate guest within two minutes of completed production of order.
• Returns to table within three minutes of order delivery to ascertain guest level of satisfaction.
• Itemizes totals and presents check for payment to correct customers.
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play.
• Assists bus persons, as necessary, in bussing, cleaning, and setting tables.
• Wipes counter areas, sinks and floors as required to maintain a clean and safe workstation.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines) as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes assigned side work as directed at beginning, during and ending of each shift.
• Provides personalized service and uses guests’ names and preferences.
• Must receive verification from Supervisor on duty confirming all necessary assigned duties before leaving for day or receiving service charges from bartender.
• Accountable for meeting or exceeding all State of Mississippi and Horseshoe sanitation requirements (ServSafe).
• Supports safety and accident prevention programs (non-slip footwear, knife handling, proper lifting).
• Adhere to garbage separation and disposal as per standards.
• Perform other duties as assigned.
• Always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

• Preferred: High School diploma or equivalent; previous serving experience preferred.
• Work requires effective communication in English, both verbal and written form in a professional manner.
• Work requires ability to work from a standing position for extended periods of time.
• Work requires a neat appearance with good personal hygiene.
• Work requires the ability to read, understand and follow recipes precisely.
• Ability to constantly lift up to 30 lbs. Ability to frequently lift up to 60 lbs. Ability to push/pull carts weighing up to 90 lbs. Mobility to move quickly and easily throughout the restaurant and kitchen areas. Ability to grasp, finger dexterity, hand-eye coordination. Ability to hear and use visual inspection. Ability to stand, walk, bend, squat, reach and climb stairs.
• Must be able to work in a fast-paced environment, multiple tasks to be handled under time constraint.
• Must be able to handle a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner.
• Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
• Must be flexible with schedule, including nights, weekends, and holidays as required.

Horseshoe Casino is the premier casino of the Mid-South. Horseshoe has been #1 since day one. We know what gamblers want. The casino boast over 1300 slot and video poker machines and largest table games area in the South. We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge. Make a bet on your favorite team in The Book. We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks. Horseshoe Tunica is a throwback to gaming’s golden age. Here you’ll find everything a real gambler wants, and more.