Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food Safet Supervisor, you’re not just ensuring the upkeep and cleanliness of the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Lead, develop, and manage the organization-wide food safety programme, including policies, procedures, and compliance frameworks

• Supervise, mentor, and evaluate Food Safety Analysts and food safety team members, ensuring professional development and performance standards

• Develop and implement strategic food safety plans aligned with business objectives and regulatory requirements

• Oversee HACCP plan development, validation, and verification across all production and service operations

• Manage relationships with regulatory agencies and lead responses to inspections, audits, and enforcement actions

• Direct food safety training programmes for all levels of team members, from frontline workers to senior management

• Lead investigations of food safety incidents, product recalls, and guest complaints and ensure thorough root cause analysis and corrective/preventive actions

• Manage food safety certification programmes and ensure successful audit outcomes

• Analyse food safety data and trends to identify risks, and drive continuous improvement initiatives

• Oversee supplier approval programmes and vendor food safety audits to ensure supply chain integrity

• Manage the food safety budget, including equipment, training, and laboratory testing resources

• Ensure crisis preparedness and lead emergency response protocols for food safety incidents

• Promote and sustain a strong food safety culture throughout the hotel

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

• Bachelor's degree in food science, Food Technology, Microbiology, Chemistry, Biochemistry, Biology, Public Health, or related field

• Advanced food safety certification (e.g., ISO 22000 or FSSC 22000 Lead/Internal Auditor’s certification, HACCP certification or equivalent)

• 5-8 years of progressive experience in food safety, quality assurance, or regulatory compliance with minimum of 3 years as a food safety professional in hospitality industry.

• Comprehensive knowledge of local and international food safety standards

• Strong leadership, team management, and cross-functional collaboration skills

• Exceptional analytical, strategic thinking, and problem-solving abilities

• Excellent written and verbal communication skills, including executive-level reporting and presentation abilities

• Experience with food safety data management systems and statistical process control

• Ability to influence organizational culture and drive change at all levels of the organization

• Work environment includes office settings, food production facilities, warehouses, and meeting rooms

• Exposure to various food processing environments including cold storage, hot kitchens, and industrial equipment

• Use of personal protective equipment (PPE) as required in food handling and production areas

A passion for spreading the light and warmth of Hospitality Acting with Integrity and always doing the right thing. Inspiring others through Leadership A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.