Job Description

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

This role is eligible for remote work. However, team members who live within a commutable distance of one of Shake Shack’s Support Centers will follow a hybrid schedule and are expected to work onsite three days per week

The Manager of Food Safety leads the development and execution of enterprise food safety programs across all Shack operations, ensuring compliance with local, state, and federal regulations while protecting brand integrity and guest trust. Reporting to the Director of Food Safety & Quality Assurance, the Manager of Food Safety partners closely with Operations, Supply Chain, Culinary, Training, and Quality teams to embed food safety into daily execution and to drive a strong, sustainable food safety culture across all levels of the organization.

Job Responsibilities and Duties

• Leads the in-Shack food safety auditing program and ensures the program remains aligned with the expectations of the Food Code and other regulatory agencies. Ensures the continuous improvement of the program to meet company KRIs. Reports out the results of the program quarterly for review by operations leaders as well as the audit committee.

• Drives cross-functional alignment for the implementation, execution, and continuous improvement of digital Shack facing food safety tools. Ensures that operations leaders are versed in these tools; provides reporting and data analysis on a quarterly cadence.

• Analyzes local regulatory food codes to ensure compliance with Shack food safety programs at the restaurant level. Delegates execution of permit processes or regulatory inspections to Regional Food Safety Specialists.

• Leads the review and when necessary, the intervention of Shack DOH reports. Provides in-person training and recovery for locations that may have had multiple unacceptable DOH inspections. Delegates intervention measures for less critical inspections to the Regional Food Safety Specialists.

• Owns the development and execution of a regional food safety program which encompasses food safety training at all NSOs, continuous monitoring of food safety KPIs across all areas of responsibility, and the intervention at locations which may fall short of expectations.

• Manages the Shack HACCP program on behalf of all Shack locations in which it is a regulatory requirement, as well as a tool for cross-functional departments as a part of the permitting and NSO process.

• Provides food safety subject matter expertise when questions arise outside of the scope of Shack SOPs.

• Supports FSQA late-night and weekend coverage for critical food safety events.

Knowledge, Skills, Abilities

• Knowledge of local regulatory food codes and food safety requirements.

• Strong attention to detail and ability to follow structured procedures.

• Effective written and verbal communication skills.

• Ability to multi-task and prioritize workload with guidance.

• Willingness to learn and adapt in a dynamic environment.

Education Requirements:

Bachelor's Degree - Preferred

Education or Certificate Details

Food Science, Microbiology, Public Health or related field

Work Experience: 4-6 years

Supervisory Experience: 1-3 years

Related Experience

• 4-6 years food safety experience in chain restaurant or manufacturing setting preferred

Physical Requirements

• Precise hand/eye coordination: Not Applicable

• Basic keyboarding or other repetitive motions: Constantly

• Operation of heavy equipment or operation of vehicles: Not Applicable

• Lifting/pushing objects weighing over 10 lbs.: Constantly

• Climbing and working in awkward and cramped positions: Constantly

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

• Weekly Pay and Performance bonuses

• Shake Shack Meal Discounts

• Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

• Medical, Dental, and Vision Insurance*

• Employer Paid Life and Disability Insurance*

• 401k Plan with Company Match*

• Paid Time Off*

• Paid Parental Leave*

• Access to Employee Assistance Program on Day 1

• Pre-Tax Commuter and Parking Benefits

• Flexible Spending and Dependent Care Accounts*

• Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location.

Click the " Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.