Job Description

Job Position: Golden Bee, Food Runner/Busser
Job Pay Range: $18-25 per hour inclusive of hourly pay rate + service charge*
*$18-25 per hour based on $5.42 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $13-20 per hour. Service charges are commissions and will fluctuate based on events and time of year.
This position always earns at least the current Colorado minimum wage $14.81 per hour.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a food runner at The Golden Bee at The Broadmoor, you will be working in fast-paced, high-energy pub environment by ensuring timely and accurate delivery of food from kitchen to table. standards. Working in this lively, multi-level venue demanded both physical endurance and a commitment to exceptional guest service.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
• Execute guest service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Know the table numbers and seat numbers for all areas of the restaurant
• Serve food from kitchen to guests in an efficient manner and in accordance to 5* service standards. Announce all food by name
• Serve guests in a multi-floor setting which may include climbing 1 flight of stairs up to 20 times per hour.
• Communicate with serving staff and kitchen staff to ensure accuracy of orders
• Communicate directly with chef/expeditor to insure proper timing of service
• Be knowledgeable in food product, and food preparations.
• Understand what the kitchen is serving and ensure all food is properly served at the tables
• Maintain thorough menu knowledge
• Be able to expedite the food coming to the window from the chef/kitchen staff
• Inspect orders for accuracy prior to serving. Bring any concerns to the attention of the Chef de Cuisine or Sous Chef immediately
• Be able to answer questions guests might have regarding food being served
• Observe guests and respond to any additional requests
• Carry dirty dishes from dining room to kitchen
• Wipe table tops and chairs with damp cloth
• Replace soiled table linens and set tables with silverware and glassware
• Replenish supply of clean linens, silverware, glassware, and dishes in dining room
• Serve and refill water and other beverages as required
• Maintain cleanliness of the Hotel Bar
• Help pre-bus and attend to guest needs
• Remove trash, soiled linen, and so on
• Set up and maintain beverage stations
• Return stacked bus trays to dish room
• Set up and break down side stands
• Break down and re-set restaurant in accordance with side-work
• Report tips in accordance with IRS regulations
• Check schedule daily, as it is subject to change
• Maintain courteous, professional and polite attitude with all other service and kitchen staff
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Maintain knowledge of Broadmoor history and grounds
• Maintain knowledge of Broadmoor restaurants and retail outlets
• Maintain knowledge of local points of interest and activities
• Willingness to work in a fast-paced, team-oriented environment
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines
• Other duties as assigned

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• Strong communication, attention to detail, and the ability to navigate multiple flights of stairs throughout each shift while carrying trays and maintaining presentation.
• High school diploma or general education degree (GED) with experience working in the Food and Beverage industry
• Flexibly in schedule as it will change often
• Full weekend and holiday availability
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• In compliance with state liquor laws, must be at least 18 years of age.
• Occasional heavy lifting (up to 50 lbs) with a work environment that may be indoors and outdoors at times

*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally.  By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
• Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.