Job Description

Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.

Ensure consistent, quality plate presentations for all menu items coming from the kitchen and present to guests with detail. Support the servers in timely delivery of meals to guests.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Duties (Duties marked with an asterisk are essential functions of this job):

• Deliver food items from kitchen to table with accuracy.*

• Responsible for the cleanliness of the immediate work area as well as the general property.

• Communicate effectively with internal and external guests.*

• Assist servers throughout the guest experience.*

• Ensure that all the side work assigned is accomplished in a clean and orderly manner.

• Maintain professional communication with the guest, while acting as a liaison between kitchen and guest to ensure guest satisfaction.*

• Describe all menu items with detail and preparation methods.*

• Follow all safety and sanitation policies.

• Able to work as a team in an efficient, professional and guest-related manner.

• Comply with Hershey Entertainment & Resorts code of conduct policy.

• Work harmoniously and professionally with co-workers and supervisors.

Qualifications:

• 16 years of age or older

• Minimum of 1 years of related experience.

• Industry Experience - Food & Beverage

Knowledge, Skills, and Abilities:

• Knowledge of Forbes and AAA Service standards.

• Knowledge of Point of Sales systems

Job Demands:

• This is a part time year round position. The working schedule may include days, evenings, weekends, and holidays based on operational needs.

While performing the duties of this job, the employee is required to:

• Climbing Ladders Occasional (<33%)

• Reaching Forward Frequent (34-66%)

• Lifting Frequent (34-66%) (50lbs maximum weight)

• Reaching Overhead Frequent (34-66%)

• Finger Dexterity Constant (>67%)

• Hand/Eye Coordination Constant (>67%)

• Standing Constant (>67%)

• Walking Constant (>67%)

• This job requires minimal visual requirements. Able to distinguish unlike items, detect motion, and distinguish color.

• This job requires a good sense of vision (either corrected or uncorrected). Visual ability to operate moving equipment such as a car, truck, golf carts, etc.

• This job regularly requires verbal communication of detailed information to others either by phone or in person.

• Must be able to speak and read the English language.

• Substantial movements (motions) of the wrists, hands, and/or fingers (Repetitive motion).

• The position is subject to noise. There is sufficient noise to cause the worker to shout in order to be heard above ambient noise level.

• Must be able to work weekends and holidays.

• Must be able to work flexible hours between 4:45-10:30 PM, however additional hours may be needed based on operational demand.

• This is a union position and the work schedule will be based on union seniority. Candidates must be able to meet scheduled requirements, which will most likely require evening and weekend hours.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer