Job Description

IKEA Glasgow are looking for a Food Retail & Hospitality Manager to lead our Swedish Food Market and Bistro. This is a commercially focused leadership role with responsibility for sales growth, profitability, customer experience, food safety and people development across a high-volume food business.

At IKEA, food plays a crucial role in the customer experience. From our Swedish Food Market to our Bistro, this role leads a business that attracts customers, builds loyalty, and contributes directly to commercial growth.

As Commercial Swedish Food Market & Bistro Manager, you'll be responsible for sales performance, customer experience, operational excellence, food safety, and people leadership across these key customer touchpoints. Leading a motivated team, you'll bring commercial ideas to life, increase profitability, and create an inspiring food destination that keeps customers coming back.

Whether your background is in hospitality, food retail, restaurants, catering, convenience retail, supermarkets, or leisure, this is an opportunity to lead an established business while developing your career with a global brand.

WHAT WE OFFER

• The start date of employment will be November 2026 and can be discussed at interview.
• The starting salary for this role is £30,000 per annum, based on skill level and experience.
• 39 hours working 5 days per week, including evenings and alternate weekends.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and experience to work every day, and we offer a variety of benefits that support both you and your family.

• 15% IKEA discount plus access to a discount portal helping you save hundreds of pounds on high-street retailers.
• Life Assurance of four times your salary, enhanced pension contributions and interest-free loans.
• Given Day - an additional day's paid leave to use whenever it matters most to you.
• Free healthy meals whilst at work, plus a range of freshly prepared options.

...and so much more!

https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• Experience leading teams within a busy food, hospitality, retail or customer-focused environment.
• A sound commercial mindset with experience growing sales, controlling costs, improving profitability and delivering business results.
• Knowledge of food safety standards and operational best practice, with the ability to create a safe and compliant environment for customers and co-workers.
• A customer-first approach that uses consumer insights to improve overall business results.
• Effective communication and relationship-building skills, with the ability to engage, coach and develop diverse teams.
• Experience making decisions, responding to changing customer needs and identifying opportunities to improve the customer offer and grow the business.

WHAT YOU WILL BE DOING

• Managing the Swedish Food Market and Bistro to keep it commercially profitable, balancing sales growth, profitability and customer satisfaction.
• Coordinating the commercial calendar, seasonal launches and IKEA food campaigns to improve customer engagement and sales performance.
• Analysing business results, customer feedback and market trends to identify opportunities and continuously improve performance.
• Inspiring, coaching and developing your team to deliver high-quality service, high operational standards and a great place to work.
• Managing food safety, compliance and operational excellence to ensure a safe, high-quality customer experience.
• Working collaboratively across the store to increase cross-selling opportunities, support commercial initiatives and enhance the IKEA brand experience.
• Ensuring customers remain at the heart of every decision by actively listening to feedback and acting on insights to improve the business.

WE CARE FOR PEOPLE

It takes diversity of thought, background and experience to make great ideas a reality. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone is valued, respected and able to be themselves.

We particularly encourage applications from candidates whose experience may come from hospitality, food retail, catering, supermarkets, convenience retail, restaurants, leisure or other customer-focused sectors.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments during the recruitment process as soon as possible.

• Please attach an up-to-date CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will move forward, but we promise to keep you informed throughout the process.

Final offers of employment are contingent upon satisfactory completion of mandatory background checks. For this role, these include:

• Medical questionnaire

For any advice or support, please contact fiona.currie@ingka.ikea.com and we will be happy to help.