Job Description

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Receives and verifies all incoming items and keeps records on incoming and outgoing supplies by performing the duties as indicated below.

• Receive counts, weight, and measure incoming and outgoing shipments
• Verify information of shipments against bills of lading, invoices, orders, or other records.
• Affix shipping labels on packed items identifying shipping information on cartons.
• Unpack and examine incoming shipments, reject damaged items, record shortages, and notify the supervisor of any discrepancies.
• Routes items to appropriate departments.
• Use a hand truck to move, convey, or hoist shipments from the shipping and receiving platform to storage or work areas.
• Accurately receive all incoming merchandise according to Sonesta Specifications.
• Notify other departments at the time of arrival of merchandise.
• Properly rotate items, price, and store incoming merchandise.
• Properly mark purchase orders for each item received, specifying quantity, date, and all necessary information.
• Adhere to all Sonesta Sanitation and Safety Standards and Guidelines.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description..
• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile, including children
  • Use eye and ear contact and guest’s name during interaction
  • Establish/anticipate needs, be knowledgeable about the hotel area, offer services with enthusiasm and commitment
  • Solve and own all requests/complaints and follow up to completion.
  • Thank everyone, establish an interest in guest’s satisfaction; invite them to return, or offer further services.

Additional Job Information/Anticipated

Pay Range

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match (available the first day of the month after hire date)
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days (2 weeks of vacation, 6 sick days, 10 paid holidays per year)
• Free parking
• Free shift meal
• $60 Shoes for Crew credit per year
• Fun, family environment
• Sonesta Hotel Discounts (over 1,200 hotels world-wide)
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long-Term Disability Insurance
• Various Employee Perks and Discounts

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.