Job Description

Job Summary

Rock City Gardens, a one-of-a-kind natural attraction known for breathtaking views, ancient rock formations, and beautiful gardens, is seeking enthusiastic and service-oriented individuals to join our Food & Beverage team.

The Food & Beverage Partner serves as a frontline ambassador for Rock City Gardens, delivering memorable dining experiences that enhance each guest’s visit. Whether assisting with quick snacks or full meals, this role plays a vital part in supporting daily food operations while upholding the organization’s Culture of Excellence.

Essential Duties & Responsibilities

Guest Service & Culture

• Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values.
• Model appropriate guest and partner interactions at all times.
• Actively engage guests and promote menu items through up-selling to grow sales.

Food & Beverage Operations

• Work across all Rock City Gardens food and beverage locations as assigned.
• Prepare and serve food in accordance with established recipes, portion standards, and quality expectations.
• Operate the cash register and Point-of-Sale (POS) system, including opening and closing procedures and daily deposits.

Food Safety & Sanitation

• Assist in checking and recording food temperatures as required.
• Follow all health code, food safety, and sanitation guidelines to maintain a high health inspection score.
• Maintain cleanliness and organization of the dining room, back-of-house areas, and exterior grounds.

Inventory & Workspace Management

• Ensure work areas are properly stocked, clean, and organized.
• Maintain portion control and food quality to minimize waste and loss.

Teamwork & Compliance

• Work collaboratively with team members to support efficient operations.
• Adhere to all company policies and procedures.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• Previous food service experience preferred but not required.
• Willingness to receive training and develop new skills.

Certifications

• Ability to obtain ServSafe Food Handler Certification.

Knowledge & Skills

• Ability to display a professional, polite, and engaging image to guests and partners.
• Effective verbal communication skills in one-on-one and small group situations.
• Ability to read and understand operational documents.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Basic math skills, including the ability to add, subtract, multiply, and divide using units of American money.

Availability

• Ability to provide a flexible schedule, including nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Regular use of hands and fingers.
• Ability to lift and/or move up to 50 pounds.
• Frequent walking, standing, stooping, kneeling, and crouching.
• Ability to stand for extended periods during shifts.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence