Job Description

Harrah’s Joliet is hiring a Food Operations Supervisor to lead operations for Tortazo—Chef Rick Bayless’ vibrant Mexican concept—and Cross Street Grill. This full-time leadership role drives team performance, guest experience, and cost control in a fast-paced, high-volume environment. This is a great opportunity to grow your hospitality career with Caesars Entertainment. If you’re passionate about leadership, service, and delivering exceptional dining experiences, we want to meet you.

• Lead daily operations for Tortazo and Cross Street Grill to ensure exceptional guest satisfaction and service standards
• Supervise, coach, and develop team members while fostering a positive, team-focused work environment
• Manage labor scheduling and staffing levels to support efficient, high-quality service
• Oversee food preparation and service to maintain consistency, quality, and presentation standards
• Monitor inventory, supplies, and cost controls, including daily financial reporting and operational audits
• Enforce appearance, safety, sanitation, and regulatory compliance standards across both outlets
• Conduct routine inspections of service, kitchen, prep, storage, and equipment areas
• Communicate operational updates and opportunities to Food Operations leadership
• Support hiring, training, performance management, and team development initiatives
• Recommend improvements to menus, procedures, and operations to enhance quality, efficiency, and profitability

• Bachelor’s Degree preferred
• 2+ years of management experience in high-volume quick-serve or casual dining preferred • Strong leadership, communication, and guest service skills
• Knowledge of food cost controls and restaurant operations
• Proficiency in Microsoft Office and POS systems (Micros preferred)
• Flexible schedule including nights, weekends, and holidays
• Internal candidates must meet Harrah’s Joliet transfer eligibility requirements Job Demands • Lift and carry up to 20 lbs; occasionally up to 100 lbs
• Work in areas with smoke, noise, bright lights, and fast-paced activity
• Position requires: 75% walking, 15% sitting, 10% standing • Frequent bending, reaching, twisting, kneeling, and climbing

ADDITIONAL REQUIREMENTS

• Must be able to lift up to 20 lbs and carry objects weighing up to 20 lbs, and occasionally lift/move up to 100 lbs.
• Must be able to work in areas containing secondary smoke, high noise levels, bright light,s and dust.
• Position requires 10% standing, 15% sitting, 75% walking.
• Requires some twisting and climbing.
• Requires frequent bending, stooping, and reaching overhead, bending, pushing, and kneeling.
• Must be able to respond to touch, speech, taste, smell, aural, and visual cues.
• Fast-paced environment involving constant internal and external contact.

COMPENSATION & BENEFITS

• $52K -$55K
• Employment Type – Full Time

SHIFT DETAILS

• Monday, Tuesday off, Wednesday, Thursday & Sunday 3:00 pm - 12:00 pm, Friday & Saturday 7:00 pm - 4:00 am

Please note that the schedule may vary based on the operational requirements of the business, so flexibility is essential

BENEFITS PACKAGE

• Comprehensive Medical, Dental, and Vision Insurance to support your health and well-being
• Life and Disability Insurance to provide financial security in unexpected situations
• 401(k) retirement plan to help you save for the future.
• Generous Paid Time Off (PTO) policy to ensure a work-life balance and time for personal needs
• Education Assistance program to support your professional development and continuous learning
• Exclusive Team Member Discounts as a recognition of your valuable contribution to the team