Job Description

Lead Patient Dining Operations at New York City Health + Hospitals/Queens

Sodexo is seeking a Food Operations Manager (Healthcare) to join our team at New York City Health + Hospitals/Queens, a 253-bed acute care hospital serving one of the most diverse communities in New York City.

This is an exciting opportunity for a hands-on, service-driven leader to join a strong management team and oversee daily food service operations while leading a team of approximately 64 union employees in a fast-paced healthcare environment.

Apply today and bring your leadership to a team committed to exceptional care and service.

What You'll Do

• Lead and support daily food and patient dining operations in a complex healthcare setting
• Supervise, coach, and develop a team of approximately 64 union frontline employees
• Ensure high-quality meal service, food safety, and operational consistency
• Support tray line execution, meal service flow, and patient satisfaction initiatives
• Collaborate with clinical teams and hospital leadership to support a positive patient experience
• Monitor and maintain compliance with HACCP, Department of Health, Joint Commission, and Sodexo standards
• Support labor scheduling, staffing, productivity, and operational priorities
• Drive accountability, employee engagement, and continuous improvement initiatives
• Participate in achieving key operational and financial performance goals
• Foster a culture of safety, teamwork, and service excellence

What We Offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring

The ideal candidate will have:

• Experience in healthcare food service or patient dining operations
• Proven leadership experience managing frontline teams in a high-volume environment
• Strong employee engagement and accountability skills, ideally in a union setting
• Knowledge of food safety, sanitation, and regulatory compliance
• Excellent communication and client relationship skills
• Ability to manage multiple priorities in a fast-paced, mission-driven environment
• Passion for delivering an exceptional patient and customer experience

Preferred Qualifications:

• Union leadership experience preferred

• Patient services or bedside dining experience a plus

• Experience with healthcare food management systems and reporting tools preferred

Who We Are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.